Internet & Home Phone
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Cancel home services from outside Canada

Hi, I've been trying to cancel my internet services for two months now and have had no luck, so have gathered a bill which I have not even used internet from. Does anyone know how to contact telus from Europe to do so? Or any form of contact that may...

jgcad by Neighbour
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  • 1 replies
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Resolved! Arcadyan not as good as T3200M

I just signed up for 2 more years of Loyalty discounts and the Telus rep said she was sending me a new WiFi 6 modem and new PVR for my family room and secondary box for my bedroom. What I received is the Arcadyan modem, which after much trial and err...

Norm3 by Friendly Neighbour
  • 4055 Views
  • 2 replies
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tv apps stalling

I'm new to Telus and am extremely unhappy with constant interruptions while watching TV. I have called Telus tech support multiple times, spend literally hours on hold, and am still having issues. I live in White Rock BC...anyone else having similar ...

Gina1962 by Neighbour
  • 2259 Views
  • 4 replies
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Resolved! Directly connect ethernet to Nokia 7368 isam g-240g-a ONT

Hi everyone,Based on the SN, I have a Nokia 7368 isam g-240g-a ONT, just like the one pictured in this post: https://forum.telus.com/t5/Internet-Home-Phone/ONT-vs-Modem/m-p/92226 I currently have a Deco M5 hub plugged into the NTWK port, wifi from th...

cgeisel by Friendly Neighbour
  • 7703 Views
  • 5 replies
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Altima telecom removal from Telus deal

I have recently been having a bunch of issues with Altima telecom, with internet being down for a full day and only intermittent access today. I am quite disappointed with the reliability of Altima and I want them removed from my services, but I want...

SDIR by Neighbour
  • 2632 Views
  • 2 replies
  • 0 kudos
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