Internet & Home Phone
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questions about upcoming drop install

I'm a current Shaw Cable internet-only customer (no TV or phone), and I just signed up with Telus for 1Gig PureFibre (again, internet only). My bungalow in the Edmonton suburb of St. Albert was built in 1960 (Telus fibre was just rolled out to St. Al...

canadave by Neighbour
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  • 2 replies
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new phone set up

i just ordered a new account online last night. The payment went through my credit card today. I received 2 emails from telus welcoming me and inviting me to finish setting up my registration pretty much right away. I did not have the time to do righ...

LNL by Just Moved In
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  • 3 replies
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Game: Valorant high ping

Dear Telus, I had contacted Riot Game/Valorant about high latency and after a week of troubleshooting. Riot Game claimed it is nothing to do with their end. It's related to Telus Routing issue and need to be escalate to Telus NOC / Peering Department...

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liliass by Helpful Neighbour
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  • 1 replies
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When will fibre optics come to Edgewater

We are in a town of almost 500 people and we have the crappiest internet ever. When will fibre optics be available? We are going to switch to starlink soon if nothing gets done and I will be able to convince other people as well.

Resolved! Pure fibre install

I have pure fibre installed,but cable is just lying on the floor and the Telus installer says he won't come back to finish unless I pay him $ 150.00.I am tired of talking to a computer.May have to change service if this keeps up.

Pam-MB by Advocate
  • 4223 Views
  • 11 replies
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Resolved! Cant Login into T3200M

I want to setup OpenDNS on my router but I can't login. Every time is press enter for the login, the router will autofill random characters which invalidates the login. I dont have a single autofill password manager and I've attempted this on every b...

andrtnnr by Friendly Neighbour
  • 9905 Views
  • 7 replies
  • 0 kudos
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