Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Telus assistant on google home

I am trying to install telus assistant on Google home.I followed all the steps and I have the digital box showing on Google home BUT it says it is offline....Any idea what am I doing wrong?

Diego13 by Just Moved In
  • 4 replies
  • 0 kudos

Pure fibre not available at new home

I am a current PureFibre 300 user - and the service has been very good. I will be moving in September to a new home, and PureFibre is not available in the area. I called in to inquire about my account, and what to do with it, and was told be a very r...

TonyB by Just Moved In
  • 1 replies
  • 0 kudos

Moving router to cottage

Hello, my primary residence is in Alberta where my internet account is setup. I have cottage in BC, which is serviced by Telus. Can I bring my router with me to BC and use my router as a single account to obtain internet service?

Scotto by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Considering switching back to shaw.... need some advice

We were long time Shaw subscribers and were happy with the service until we moved last year. In our new neighbourhood, the shaw internet was not very good and would really bog down during peak hours. Fortunately (I thought) Telus pulled fiber to our ...

Brian9 by Connector
  • 20 replies
  • 0 kudos

Resolved! WiFi Boost Solicitation email

I received an email from Telus saying that you wanted to give a set of the Boost devices. Nowhere in the email did it say anything about cost so now that I have recieved these is there a charge consistent with what you display online for these or am ...

Wifi Issues - Internet 150 Bonded

I'm currently having serious issues with my WiFi connectivity. The internet connection frequently drops out on my T3200M router with the orange light turning on for five minutes or so before things go back to normal. Even when the internet is working...