Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! 3200m Modem

HiI have the 3200m modem and my wifi was super slow today. After doing all I know, we reset the modem by unplugging for 30 sec and plugging back in. Everything seems to be normal now, but the light beside my wifi on the modem is now red rather than g...

Flamesfan by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! 2-3 hour wait

I have called telus twice and the wait is always over 2 hours!!! I am trying to get telus to install fibre optic at my place and it is ridiculous how long you have to wait to TALK to somebody

Sitka008 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! New 4K PVR - HDCP Error Through Denon Amp

Hi all,Hoping to get some guidance about a recent issue I have been experiencing with my Denon AVR-X4200W. I was recently provided with a 4K Arris PVR from Telus. My TV itself is not 4K, it only supports 1080p which is fine for my needs right now. Wh...

YC1984 by Neighbour
  • 82 replies
  • 0 kudos

Resolved! Question about split Billing

I share paying internet services with my roommate. She has it set up to take the bill off her credit card automatically every month, I was curious, if I just paid the direct account as opposed to sending her the money, would it still charge the regul...

kproteau by Just Moved In
  • 4 replies
  • 0 kudos

Can't connect to router admin page

Does anyone know why I wouldn't be able to access the router admin page I did a factory reset on my router and I can access the wifi using the default password shown on my router but can't access the page to change my wifi name/passwor...

Tamisnto by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! telus autodebited for 55 months after i cancelled

I returned all equipment and canelled service except email address and was told i would pay 5 dollars for that. They continued to debit my account 70.00 per month for 55 months. please advise where to go..

SR by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Account change

HI my data has changed because I've upgraded. They took off unlimited data and now I'm almost at my limit. Do I have to get unlimited data again? My account doesn't show that I've changed from 300 to 450 gigs. Whaaaaaaaaatsup with that?!

Resolved! Vacation suspension

Does Telus have a document detailing the finer points and small print of this service?

MLk by Just Moved In
  • 6 replies
  • 0 kudos

Fiber Optic question

So i live in a smaller community ( Woss ) and they have run fiber thru our town and down to a school , now its less then a black away ( In city terms ) and when they were running it thru we were told we would have access to it . Now ive heard thru pe...

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