No free Samsung television as the promotion mentioned - Telus liar

[loyalClient]

I had registered for 2.5 Gb fibre with Telus on November with the promotion of free Samsung TV, but it is almost 3 months now, there is no TV.

I called Telus many times and they just keep creating tickets for what they said that they will ask about the update of the order of TV.

3 months already with the services but no TV. How can I receive the TV as per contract with Telus or I just stop using service from Telus and move to other provider?

[A-B · Accepted solution]

Hello, that's definitely not the experience we want our customers to have. I'll send you a private message to discuss further, thanks.

[loyalClient]

Sure! I am waiting for your message

[Taliesyn]

Was this resolved? Or are customers to just see this as Telus NOT following through on commitments.