TELUS Neighbourhood

loyalClient

I had registered for 2.5 Gb fibre with Telus on November with the promotion of free Samsung TV, but it is almost 3 months now, there is no TV. I called Telus many times and they just keep creating tickets for what they said that they will ask about t...

loyalClient · 01-13-2022

I had booked appointment for re-install the smarthome service at my house for 2 times, but no one came and no one call me to let me know if he can come or not. It took around an hour to call them each time to book an appointment or re-schedule.

loyalClient

Sure! I am waiting for your message

loyalClient · 04-18-2023

How about the wired connection? There may be your router which provide the wifi for your devices.

loyalClient · 03-28-2023

Hi Girn, How often does that happen? everyday? What kind of gateway or router do you have currently?

loyalClient · 02-28-2023

What do you mean wifi signal is blue but the internet is red? You can try to factory reset it then reboot it.

loyalClient · 02-14-2023

I had same issue too. You just need to power off your STB for couple of hours, then it will get back to normal. That worked for my STB.Good luck!

TELUS Neighbourhood

User Statistics

User Activity

No free Samsung television as the promotion mentioned - Telus liar

No one comes for smarthome security re-install

Re: No free Samsung television as the promotion mentioned - Telus liar

Re: Telus wifi hub modem needs a reboot once a day.

Re: Arcadyn router issues on power outage

Re: No internet (red light no fibre connection / error)

Re: Maximum PVR playbacks with 4K PVR?