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BDiddy
Friendly Neighbour
Joined 4 years ago
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Re: Wifi Calling and Whitelisting - imported phones
Even phones on their "officially supported list don't work". I have a pixel 4xl from Rogers. Can't use VOLTE. I upgraded to a pixel 6 from Telus...still no VOLTE. 3g is no longer in the US. When I was in the US, I couldn't make voice calls. It's actually now a safety issue when travelling. Soon it will be a safety issue in Canada.6.6KViews0likes0CommentsRe: Very unhappy new cusfomer!
Well he was kind of right. Telus stores do not deal with EPP. But SOME telus authorized retailers can. Depending on where you live in Canada you should have one nearby. I know the best on in BC is Tom Harris cellular. That is where I go for all my Telus EPP issues. But keep in mind once you have started an EPP sale then it may get confusing for them to manage something that wasn't started on their end. Also it is important to note since they make no money for EPP (the authorized resellers) they charge a fee for service. I feel your pain with waiting for Telus - they are really suffering on the front end client phone call situation. i think what I do if I was you would be to go to an EPP store and tell them that you want to "add a line" to your account with a new device. Get them to set you up with the device you want and plan and get yourself a phone. Then deal with telus corporate when you have time. If you call back mid morning like I did today, then sometimes it will give you an option for them to call YOU back. But the "call back" appointments fill up quick and once they do the option is removed for the day. If you need to find an EPP provider where you live let me know - there are different ones across Canada. I wish you all the best and feel your pain.3KViews0likes0CommentsRe: Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal
Soo I have tried something different. I changed the setting in admin, which I guess was searching for an optimal channel daily at 7 am in the morning. I may change the time to a busier time of the day if it seems that I get more interference at that time. So far today, things seem to be working much much better. But only time will tell.7.8KViews0likes0CommentsRe: Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal
No, unfortunately it hasn't been resolved. It seems to be VERY common issue. I posted about it on social media, and you should see the responses. It is incredibly annoying. I am a student, and I will be in my flow state working on a paper and bam, office 365 disconnects and freezes because of connectivity issues. I can't even type a word when this happens. I almost just bought Office student so I could work offline then I thought - why? I am paying the equivalent monthly for internet - it should work! I have even at times installed a monitor to track the issue. The last guy that came said I have had too many devices connected. Give me a break! its fibre optic and I live in a 600 square foot condo, its not like I am mining crypto or something. When you search social media A LOT of people are having this issue. Its a network issue - and if it doesn't get addressed soon - I am just going to cancel.7.8KViews1like0CommentsIntermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal
At random intervals my purefibre internet completely disconnects and subsequently reconnects. I have called tech support, had the modem replaced and resliced. My work video calls are dropping and google home music disconnects. It happens between 6-15 times per day. I cant continue like this working from home. I paid for a dedicated 24/7 connection to the internet.9KViews1like8Comments