Internet & Home Phone
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Why does your fraud dept violate its own principles?

I won't go into the long and ridiculous story, but your fraud department would not take several pieces of ID from me IN PERSON today to resolve a fraud issue. They REQUIRED that I email my passport, drivers' license, and other things to them to prove...

SWelsh by Just Moved In
  • 1086 Views
  • 3 replies
  • 0 kudos

Telus connection to new home

Hi we are building a new home and wonder how connect to Telus internet service - my neighbor is using Telus so there should service box nearby. Which number should we call re this matter?

Resolved! port forwarding on Telus Network Access Hub

Hi, I used to have a Telus Wi-Fi Hub where I had my firewall configured with port forwarding. Where is the port forwarding config on a Telus Network Access Hub (aka the white square box, aka the Technicolor FXA5000)? I can log into the hub at 192.168...

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Resolved! contact info for pure fibre remediation problems

Hi everyone,I am looking for an email address to send my photos and complaint about the poor remediation done on my property after the pure fibre team pulled lines into our neighbourhood. Does anyone have an email or specific contact info for dealing...

YYC_indy by Just Moved In
  • 1201 Views
  • 1 replies
  • 0 kudos

Pure Fibre Installations Wrecked My Lawn

Has anyone else encountered the horrible customer service with these pure fibre installations? Telus broke one of my sprinkler heads and ruined multiple patches of my lawn. I have been trying to get restitution for about a month and have opened multi...

MJMcGrath by Just Moved In
  • 1768 Views
  • 4 replies
  • 0 kudos

Resolved! Internet PureFiber plan upgrade

I upgrade my PureFiber 75 internet plan last Thursday evening to PureFiber 500. I got an email confirmation of my order the next day, but no information as to how long I need to wait to see the upgrade in D/U speeds, or if a technician visit is even ...

ndufort by Neighbour
  • 1957 Views
  • 5 replies
  • 0 kudos

Property damage

When Telus fibre was installed last year on my street my front lawn was dug up. It still is a disaster and I can not get a response .

Muretti by Just Moved In
  • 1365 Views
  • 3 replies
  • 1 kudos
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