Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
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Smart Home Issues
Looking for advice... I have my home set up with a number of smart home devices...well dozens and dozens actually. We just got upgraded to a fibre connection this last summer and I am now on the 1G Purefibre internet plan and also have the optic TV. ...
Orbi rbk752 add to Telus hub
Hi I want to add orbi mesh system to Telus hub white tower thingy is it possible to run two routers on one account
Resolved! Client DNS Settings on Tleus Fibre Router (Arcadyan?)
Hi,I just had fibre installed and received a new white, round router which is obviously a rebranded piece of hardware (possibly from Arcadyan.)I'm using a private DNS server on my local LAN, but I can't seem to get the built-in DHCP server to hand ou...
fibre installation in apartment building
Hello there,Just wanted to ask is there anybody living in apartment buildings which have the enterphone communication system installed using the landline to buzz and opening of the building doors using Telus fibre network for internet and phone ? I u...
Resolved! Rural landline installation
Why can't I just phone Telus to get a straight answer on what it costs to install a landline on a rural lot with no service? It's rather ironic that "the phone company" doesn't have a phone number. I've tried numerous searches, including on the Telus...
Resolved! Telus Wifi Hub Admin Page Issues
Hello. Hope you all are doing well. I am having issues on the Telus Wifi Hub Admin Page. Particularly in Wifi section, every tab ie General Setting, WLAN 2.4.ghz and so on, I am unable to click on save settings. Everytime I hover the mouse on it or c...
Resolved! Need more wired lan ports
I am running cable for a new wired desktop. I was going to go from the existing telus device and add a switch where one one the current devices are. There are four existing ports all in use. Teo lines run to some weird little junction that appears to...
Resolved! Complaint!!!
I called your CS to add 6 additional Telus.net accounts into my account, however your rep asked me to hold for more than an hour, to my surprise, he didn't add the emails instead he deleted two of the emails I have been using that cause the lost of a...
Proper IPv6 Setting for Telus Purefibre/Arcadyn Hub?
Hey All,I got a new ASUS Zenwifi Xt8 router and I was hoping to enable IPv6 to take full advantage. Asus tell customers to reach out to their ISP to determine the IPv6 'Connection Type' to set the corresponding router settings properly, and they list...
Resolved! New FibreModem NH20A - Cannot find default admin password
I just got Telus services installed a couple days ago and do not know where to find the default admin password for the new NH20A modem. I can find the admin password for the B20 WiFi 6 booster no problem, but that just lets me login to the Wifi unit ...
