After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I received a number of "Immediate Action Required" emails and now finally a registered letter from Telus telling me to do the upgrade to Fibre. Which I'd be fine with, except that when I try going to telus.com/FibreUpgrade, it tells me I'm not eligib...
i just got new connection with telus and it is not letting the redlink device connect with internet via ethernet. i tried multiple times. seems like its a known issue. telus tech support keeps on transferring and disconnecting. i saw a post with the ...
our phone lines are not working for a week. Talked to at least 20 people and spent hours on the line. Our cell phones do not work good in this area. I would like to send an email with my complaint. Not sure why a technician has not been sent.
I am trying to login the admin panel (192.168.1.254), but the default admin password(the one at the bottom of the cylinder) doesn't work. Resetting to factory doesn't help. Know what is the problem?
Hi thereMore than 1.15 hour I am waiting for compliant for home internet is not working ........really need to improve in customer service
https://youtu.be/I_srizrCYI8See above. My connection consistently throttles to kilobytes until I run Telus' speed test. After, and ONLY after, I run that, my speed goes to the rated speed where it will stay for the next five or ten minutes before dro...
I am needing to connect to a Customer Service or Customer Relations agent via email (my home phone is not working, I can not be reached nor I can not phone out ... no dial tone) but, my internet still works ... I can email. I do not have another phon...
I want to change my internet plan, but when I go to my [telus] and click on [internet], the page does not appear. I have been trying for 3 days now and no matter how many times I try, the page does not appear. I understand the change procedure. It's ...
Simple as that. Need to cancel this ‘feature’ as it is creating problems with critical Medical appointments and other urgent matters. History: Prior to being forced to Fibre our stand-alone answering machine would flash a red light if a message was l...
There is no internet connection from this morning 5 am EST time.And the modem shows amber light on "Internet"Area: burnabyi have retried restarts multiple times.Any resolution?
