Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1831 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14561 Views
  • 65 replies
  • 2 kudos

5G Tower

We are/were supposed to be getting a 5G tower placed on our property as we live in a dead zone. We want this tower so we can get Telus internet and Telus tv with the added bonus of using our cellphones in the house and not outside. However my neighbo...

Brendon4 by Just Moved In
  • 799 Views
  • 1 replies
  • 0 kudos

Bufferbloat on gigabit symmetrical upload

Hello everyone, I have had symmetrical gigabit fibre from Telus for about 2 months now, and I have been noticing that I get huge amount of bufferbloat on my upload stream, download is perfectly fine. I have tried pinpointing any potential devices cau...

TrevorYYC by Just Moved In
  • 430 Views
  • 0 replies
  • 0 kudos

Same SSID on WEB600Q

Installed Gigabit plan on Tuesday. Tech put in a T3200M & a Web600Q upstairs in the master hardwired in. Only thing is now I have 4 different SSID's, two for each 2.4ghz & 5ghz. I'd prefer to have just 2 one for each speed and have the extender just ...

Accessing Network Drive connected to T3200

I’ve read other posts on this issue but my new T3200 doesn’t offer an Advanced Setup or SAMBA setup option. As such I am unable to access my external HD from my Windows computer. Does anyone have a solution? Thx

TimLey by Neighbour
  • 488 Views
  • 1 replies
  • 0 kudos

Resolved! No Power Cable with Nokia ONT

We just took possession of our new townhouse, and it looks like Telus Fibre is already set up here, but, the White Nokia ONT device on our wall has no power cable attached. Is this normal? Will Telus send one with the self install kit, or am I stuck ...

Codermonk by Just Moved In
  • 853 Views
  • 2 replies
  • 0 kudos

Telus Cellular Internet blocking Port 8443 TCP & UDP???

Telus made a change over the weekend that is now blocking port 8443 for TCP and UDP protocols. Our staff at a major oil company uses VMware Horizon View. Clients using the VMware Blast Extreme protocol to connect to remote workplace on port 8443 for ...

CGY-IT by Just Moved In
  • 507 Views
  • 1 replies
  • 0 kudos

Intermittent Telus Network (TV/Internet) Link Loss

We've been having this behaviour for months now. This is overnight ping performance using Net Uptime Monitor pinging every 1s and logging failure to get a response over 5 seconds. 11 failures overnight, lasting from 6-11 seconds. (allowing for the lo...

chain_ca by Neighbour
  • 1368 Views
  • 6 replies
  • 0 kudos

Receiving collect calls.

Would long distance collect calls received from a pay phone and a known caller within BC be covered by a long distance plan? I don't have one right now.