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Toki1
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Joined 2 years ago
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Telus home wifi extremely unreliable and weak.
Hello, I have turned to here because attempting to get proper help from Telus Support/Customer Service serves no purpose. My family has been with Telus for years, somehow they are the best ones around. However with Fiber optic and updated wifi boxes, booster boxes, and multiple resets/tests running the wifi is extremely unreliable. It slows down drastically, stops working, turns on/off by itself, and most importantly Telus say's it has a high rate of speed 500 MB/s + but I believe it's pure fraud. No one in my family has old technology expect for the living room PS4, so it cannot be blamed on bad/old devices. These devices connected to the home wifi can barely run google sometimes. It is unable to load even emails and regular quick actions such as weather. It isn't a one time issue, it happens and happens until wifi becomes unusable and I have to deal with the problematic Telus support. They literally never do anything, waste 1 hour, and then say the solution is to pay for a "better" plan, only $100+ a month. We went through that process of "upgrading" until we realized it's a scam and it's the same wifi. What is interesting is that the Telus speed check app say's a high rate 500 mb/s +, but when you do it on different apps or even playstation test wifi speeds it comes back at 10-15 mb/s. And it sure does feel that way. I mean my 2023 Macbook Pro struggling to load google on home wifi is real embarrassing when free public wifi is faster. Does anyone else experience the same issues with home wifi slowing down a lot? Is there any better providers or plans with other companies? Is there a way to get real help from Telus?7.1KViews1like8Comments