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Super Slow Internet (Modem Reset & Restart Not Helping) How to Get Service?

dkatz
Neighbour

Hi folks,

I'm in the Parksville area. I don't see that there are any service outages here. I have super slow internet the last 3 days (4.1 mbps down / 0.5 up). Modem restart & reset do not help. I've been on hold for over an hour trying to get support. I have better things to do. Anybody know of a direct phone number to get to the service department?

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hello. Were you able to get through to our Tech Support team for assistance with this?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

No - will try again today. Hate being on hold for so long!

TELUS_Support
Official Support Team
Official Support Team

Appreciate your patience! They'll be able to investigate and/or look into the option of dispatching a repair tech to your home.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.