Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Can’t connect to some devices

Hi, so a few days ago some of my devices can’t connect to the internet. My TV, PS4 and my printer all can’t connect to the internet. They are connected to the wifi but the internet doesn’t work. However, my internet is working fine on my phone and la...

Zia24 by Just Moved In
  • 1 replies
  • 0 kudos

T3200M constantly disconnects from network...

Hi, Wondering if anyone else is having issues with their fibre optic internet service? My modem constantly disconnects from the telus network and both Internet and TV services are affected by this. It's really frustrating now more than ever as I have...

B3n by Just Moved In
  • 2 replies
  • 0 kudos

Internet Overage Charge on bill

I'm still being charged an internet overage charge. I thought Telus wasn't going to charge for these; how do I get this charge removed from my bill?

MR2 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! White box before the t3200 router

I have a white box with ethernet ports on the wall that comes in from the pole that’s connecting the t3200 router. Can i unplug it to clear out the cache like you do with the router? Have no idea what the white box is called, just assuming it has to ...

Alter by Organizer
  • 4 replies
  • 0 kudos

Windows 10 Security

I just upgraded to Windows 10 (From my old Windows 7). I read that the security package supplied with Win10 is enough and no additional Security packages are needed. Is this true or do I still need to download your Norton Security for my PC. If so, d...

Dieter1 by Just Moved In
  • 3 replies
  • 0 kudos


I have two Arris box's in my basement that feed tvs upstairs . My IR repeater worked fine on the old box's but since updating I cannot control the new box's and my popularity in my house is shrinking quickly! Who has had success with Bluetooth remote...

miwavuda by Just Moved In
  • 1 replies
  • 0 kudos

Double NAT

I have a Netgear ac1750 that im trying to connect my to my actiontech T3200m. The only way i can get it to work is by using default settings on the T3200m and plugging my ether net cord into the wan or the port1 but i end up with Double NAT. If i use...

Janvrin3 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Wired Ethernet Connection between a TELUS wifi hub and a T3200M to expand wifi hub's network range

Hi, I have a new TELUS wifi hub connected to Internet on Fiber in my House. I want to use my old T3200M in my Garage like a wifi extender, so all devices will be on the same network as the House. There is an ethernet cable between House and Garage. H...

D-Man by Just Moved In
  • 1 replies
  • 0 kudos
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