Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Outlook and Apple Mail not working with Email Migration

In Outlook, the date of old emails is not showing, so they are sorted incorrectly. For example, a message from 2013 and one from yesterday (and about 100 more with varied dates) say they were received Wednesday 10:47pm (the night before migration). T...

J_H by Just Moved In
  • 3 replies
  • 1 kudos

Resolved! Any action required?

Just switched to Telus, if anyone could review the setup that would be great. There is a phone line, 2 Optik boxes, and the new Wifi Hub along with the Nokia box. I am not familiar with networking. The fiber is connected to the Nokia, which connects ...

hippo456 by Organizer
  • 6 replies
  • 0 kudos

More wired connections required

HI, I just connected to PureFibre, and my new telus WiFi Hub is maxxed out for Cat 6 connections. What is the best way to connect more hard-wired connections throughout my house? We already use one port to a router to increase reach for wireless devi...

Problem with the Internet and High Upload Data Usage

Hello, I just arrived in Canada a few months ago and I'm living with my host family now. We have a huge problem with our Internet, it's very hard to explain but I can say that we usually don't have Wifi on some devices. For example, if my laptop is u...

Hieule by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Scheduling access, / parental controls, wifi

There used to be an option to set up a wifi access schedule, you could input certain days and times when wifi was allowed. It was the first item in the left menu under Advanced Set up, I think it was called 'restricting access' and there was also a s...

carm3413 by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Notice Time for Cancellation

How much Notice is required when Cancelling HomeServices that are on a Contract?My Contract for Home Service ends in September. When should I initiate the Termination of my Services? One Month, Two Months before the end of my Contract in September?An...

Winslow by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Power supply cables

Getting around to a few repairs. Does anyone know how or where to get a replacement power cord for the Wi-Fi Boost and one for the security camera that comes with the alarm system. Chat support only offered a solution of buying a new boost and new ca...

Kris2 by Just Moved In
  • 3 replies
  • 0 kudos

Unable to add new contacts Macbook Apple Mail

When I try to add a new contact to the address book, it allows the name to be typed but as I move to a phone # or email address field it reverts to some other card and lists "No Name" at the bottom of the list. ???

cmyoung by Neighbour
  • 1 replies
  • 0 kudos
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