Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

Resolved! OpticTV and PureFibre cabling

Having 1 Gbps PureFibre and OpticTV installed in the upcoming weeks and have a few questions regarding the install.Fibre line will come into my basement and will assume internet hardware (fibre line to router+wifi) will be installed there. I have coa...

JYAS by Connector
  • 1 replies
  • 0 kudos

Internet Usage Over Data limit

I have exceeded my internet data limit of 550 GB. This usage is unusual. Is there a way to determine each device internet usage in my home. For example, I own an Ipad, Mac and Macbook pro. Is there away to determine each device internet usage (NOT CE...

iam1oak by Just Moved In
  • 6 replies
  • 0 kudos

Network Switch

I’m wondering if an unmanaged networks switch can be used with optik tv and Wi-Fi boosters? Do you need 1 switch for each?I prefer to have my optik boxes and boosters wired. I have a prosafe Netgear unmanaged 24 port switch but when I hook up everyth...

Jho112 by Just Moved In
  • 2 replies
  • 0 kudos

Red Deer Fiber

I would like to know how to stay up to date and have an idea of when Fiber will be installed in North Red Deer, more specifically the Glendale Neighborhood. Im on 150 DSL and Shaw keeps offering 1gb by 100mb services and it is tempting.

lbkn214 by Just Moved In
  • 1 replies
  • 0 kudos


Simple question that should have a simple solution. I’ve done it before but forget how now. The modem is set to DHCP currently and the selection to switch to PPPOE is greyed out. Does anyone know how to unlock this so I can switch it over?

YouTube live stream

We have Telus optic 150 MBS. Can't watch YouTube live stream with Telus optic tv app because it lags badly. Was told by a Telus guy it was too slow unless maybe 1 or 2 devices working on network /and WiFi. Telus tv is hardwired. Is this how it is?

Kimmik by Connector
  • 2 replies
  • 0 kudos