Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
Latest topics
Resolved! How can I upgrade my router if I have optik TV?
I have a telus T3200m router and I have been having problems with port forwarding on it for over a year now (see below link for info). Regardless, if I wanted to upgrade my router, what could I do to make sure optik TV still works, but also make the ...
Resolved! Home Phone Service
Does Telus have different rates for different areas in the province ? I pay 17 for home phone in central Alberta and a friend pays $40 for home phone North west of Alberta.
Resolved! Connecting my own router - which unit do I connect to?
When my purefibre was installed a few days ago I asked the installation tech which unit should connect to if I decide to use my own router, which I have decided to do so I can create my VLANS ect for new IoT connected devices, keep using my existing ...
Resolved! Access to Telus My WIfi
I tried to log in to the Telus My Wifi app but it won't accept my login credentials. I tried to reset my password 2x and then uninstalled and reinstalled the app but same thing. I have devices which I put on pause which cannot access the wifi connect...
Purefibre users, general questions from new user & what are your real speeds?
First time purefibre user here - Just recently got purefibre connected after getting by with wireless for years, signing up with the 300 package. I also got the boost wifi-6 router with the installation For now I just ran a cat6 cable from the modem ...
Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal
At random intervals my purefibre internet completely disconnects and subsequently reconnects. I have called tech support, had the modem replaced and resliced. My work video calls are dropping and google home music disconnects. It happens between 6-15...
Resolved! What is a reasonable number of calls to get from Telus a day?
I normally get 3-5 calls from Telus a week. I want to tell you about the last two Telus phone calls I had TODAY, in hopes that this gets to someone who cares. 11 amJason Bautista, Telus Marketing Department1-866-379-1905No email address to give mePro...
Pure Fibre in Maple Ridge, BC - Any way I can get my address higher on the list for roll-out?
I was incredibly happy and excited to see that Pure Fibre is finally coming to my city, as all the surrounding cities appear to have been rolled out. (I think our local council has been to blame, less Telus) https://www.telus.com/en/about/news-and-ev...
Resolved! Need set LAN port to music NAS
I use TM3200M router for my WI-FI and Optik TV. I set TM3200M as a bridge mode at LAN1 and connect with my new music NAS, however it doesn't work. It can't show NAS IP on my status table. How can I keep Optik and make LAN1 for new router or NAS?
Resolved! Wired Telus Boost
Hi there, this seems like a simple question, but I can't find a firm answer: is it possible to connect via ethernet a secondary Telus Boost device? I managed to run a long ethernet cable from the T3200M to the bedroom where I have poor WiFi. I hooked...
