Internet & Home Phone
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Do I need the Telus Network Access Hub

Hello All, Can anyone tell me if i need to use the Telus Network access Hub (NAH), or can I use my own router? Right now my setup is Nokia ONT - Telus NAH - Telus Wifi Router. But I would like to set it up as Nokia ONT - 2.5Gig switch - Third Party R...

Resolved! Unlimited internet home solutions Removed

Telus when updating home security the agent took away my other services. Ie. Internet. Optic TV and landline. After 4 phonecalls I have a 4th contract. The intent. Keep as is. But. The infamous wisdom of last agent removed unlimited internet. I now h...

Mam by Organizer
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Keg Gift Card Declined

You have made this nearly impossible. I can't select the Forum board. When I went to the Keg last night with my gift card that I received through Telus Rewards, it was declined. I was mad, and embarrassed. There is no expiry on gift cards. I had it s...

Certain sites/apps not connecting

I recently had a tech upgrade our home from T3200M and wifi boosters to NH20A with wifi 6 boosters. Browsing seems generally ok although a couple of drops however the main issue is around apps and sites that require a login. These show as an error me...

Sent to collections after service

I have been a Telus customer for over 10 years. I was upgraded to a new Telus hub system, saying the old ones were being phased out. After having the new one set up for some time, I realized my phone and computer were still connected to the old hub d...

KNichol by Neighbour
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  • 1 replies
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Wifi disconnection

My wifi disconnects everyday at various times. It seems to happen about 1~5 times a day. This has been going on for a few months now.

kis7517 by Neighbour
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  • 2 replies
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Resolved! Network - some features unavailable

Hey folks, curious if there's an issue with Telus or just my equipment. I was having issues this weekend with my network cutting out and it got to the point that I had to restart my modem by unplugging (Connect app restart wouldn't work). After doing...

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Fibre install question - house

I know there are a boatload of posts on this, but I still can't quite figure it out. We did renos on a couple of years back and I asked them to install new cable runs from the utility closet in the middle of the house to the box outside the house (de...

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