After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi, I am doing some renovations in by house and I want to run two fibers in the walls while it is exposed. I have an existing 50 meter fiber, would it be a bad idea to cut it half, install the two fibers and have service tech connectorize them on sit...
Can anyone point me to an authoritative specification from Telus on what type of fiber should be installed between the fiber demarcation point and the location of the indoor wiring hub? I realize Telus prefers empty conduit but that might not be poss...
Hello, I am wondering who I can report a broken Telus utility box to. There is one that was broken a few years ago and temporarily repaired. The repair is no longer holding and is exposed. It is a safety risk for those using the sidewalk.
Just rec'd email yesterday from Telus that our community in Calgary SW have until July 25/2023 to complete final phase & bring fibre Optik into home-it is mandatory. Don't want it now-even if free. Had spoken recently to Telus agent & they said don't...
New to Telus.. had my internet installed today. I’ve tried to rename the devices in the Connect app and they keep changing back to a single name on the list. The HOST names are fine but that isn’t what shows up on the list off devices. Makes it quite...
The iPhone 3 is from Oman, but the SIM doesn't work. Do I need a particular SIM or is just simply not compatible in Canada? Thank you!
Hello, I have a MOCA adapter connected to my t3200m and it's getting roughly 200Mbit/s, however I have a gigabit plan.I was wondering if the t3200m is Moca 1.0 or 2.0? The 200Mbit I'm getting would seem to line up with 1.0. It's an older house and th...
I recently experienced a cancellation of my TELUS PureFibre installation due to the absence of a fibre connection from the outdoor telecommunication service box to my home's hub room. Currently, I only have CAT6 and COAX cables running from the servi...
I am writing to express my dissatisfaction with the current internet speeds I am experiencing as well as the inefficient customer support experience I have encountered with Telus.Firstly, I have been consistently receiving speeds of around 50 Mbps, d...
I won't go into the long and ridiculous story, but your fraud department would not take several pieces of ID from me IN PERSON today to resolve a fraud issue. They REQUIRED that I email my passport, drivers' license, and other things to them to prove...
