Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1830 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14541 Views
  • 65 replies
  • 2 kudos

Telus PureFibre

My building, has been waiting for PURE FIBRE for a LONG time! I called Telus last JANUARY (2020), and they told me, that all of the "pre-in building installation" work has been completed! Yet, when I call asking when they are going to do the inbuildi...

Telus Hub Poor Speed Test

I have a TELUS hub with a roof antenna for best possible connection. I was getting 25Mbps Download and 25Mbps Upload speeds up until 3 days ago. Now I am getting 1.6Mbps download and 1.24Mbps upload speeds. I have done all the Power down and reset ex...

Glbbm34 by Just Moved In
  • 308 Views
  • 0 replies
  • 0 kudos

Telus modem/app incorrectly showing connected devices

Hello, I just noticed some of the devices that are connected on our wireless network are showing up as being connected via ethernet when we look at the Telus My Wifi app and also via the Telus modem GUI. There is not an issue with the connection itse...

JR_99 by Helpful Neighbour
  • 1380 Views
  • 7 replies
  • 0 kudos

Insulting offer.

I'm presently paying $85 a month for Internet 150. My contract goes on until September 2021, and right up until now, I was more or less satisfied with my service. Now, I just got a "great" offer from Telus, being an existing customer, to upgrade to I...

TloYYC by Just Moved In
  • 558 Views
  • 1 replies
  • 0 kudos

msg.telus.com

I just started receiving emails via "msg.telus.com", telling me I have received a message from a Telus phone. It gives no identification of the sender other than the phone number. As well it also lists all the other phone numbers it was sent to, as w...

Larry10 by Just Moved In
  • 4378 Views
  • 3 replies
  • 0 kudos

Increase in home phone

Why has my home phone plan been changed without my knowledge or consent? An increase in $5. from Dec. to Jan. with no explanation other than my 12 month discount ends in Feb.

Internet 25 speed

I did a speed test and the results are download 11.1 mbps and upload 2.9 mbps. Is that acceptable for 25 speed.

mike101 by Just Moved In
  • 2353 Views
  • 4 replies
  • 0 kudos

Resolved! OpticTV and PureFibre cabling

Having 1 Gbps PureFibre and OpticTV installed in the upcoming weeks and have a few questions regarding the install.Fibre line will come into my basement and will assume internet hardware (fibre line to router+wifi) will be installed there. I have coa...

JYAS by Connector
  • 553 Views
  • 1 replies
  • 0 kudos