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Long distance via a reseller

PatriciaWaters
Neighbour

Hello. My 84 year old mother has had her home phone Long Distance from reseller Uniserve disabled. We have waited 5 weeks for it to be re-enabled. We were told today that Uniserve resells TELUS Long Distance, and TELUS is not responding to Uniserve’s request to re-enable my mother’s Long Distance. I would appreciate hearing from TELUS on this topic. This is impacting my mother and I would like to see it resolved. 

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Definitely not the experience we want our customers to have. Have you or your mother spoken directly with our Home Services team to inquire about this?


I have only done the Chat. The Chat person was very responsive but only suggested I speak with Bell. I have done that but the Bell person only told me that their system was set up properly. So I’m still waiting for TELUS to respond to Uniserve. 

Patricia