Long distance via a reseller

[PatriciaWaters]

Hello. My 84 year old mother has had her home phone Long Distance from reseller Uniserve disabled. We have waited 5 weeks for it to be re-enabled. We were told today that Uniserve resells TELUS Long Distance, and TELUS is not responding to Uniserve’s request to re-enable my mother’s Long Distance. I would appreciate hearing from TELUS on this topic. This is impacting my mother and I would like to see it resolved. 

[TELUS_Support]

Definitely not the experience we want our customers to have. Have you or your mother spoken directly with our Home Services team to inquire about this?

[PatriciaWaters]

I have only done the Chat. The Chat person was very responsive but only suggested I speak with Bell. I have done that but the Bell person only told me that their system was set up properly. So I’m still waiting for TELUS to respond to Uniserve. 

Patricia