honeywell thermostsat not connecting with my new telus modem

[raaul26]

i just got new connection with telus and it is not letting the redlink device connect with internet via ethernet. i tried multiple times. seems like its a known issue. telus tech support keeps on transferring and disconnecting. i saw a post with the bypass via bridge through the admin page, does anyone know how to do that. iam not able to find the option for making that bridge exception for that port!!! 

not able to understand why telus would think honeywell server as a hacking attempt??

oh snap telus also sells smarthome now!!!

please help me 

[A-B]

Hello. Have you been able to get this issue resolved yet?

[raaul26]

No, if you have any solution would be great

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[A-B]

I'll send you a private message!

[Nupraptor]

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet via cable and I was told it is a common issue with the white Telus modem.  Previous solutions talk about enabling a 'bridge' connection but my admin portal does not seem to have that option (and my portal looks nothing like what previous posts on this subject have shown)