I've tried for the last day to cancel my home internet. After waiting 1 hour for callback at 3102255, the call was from loyalty department. As soon as I mention why I'm cancelling, the signal suddenly gets choppy and the call is dropped. The representative told me they will call me back, but both calls I receive hang up after about a second.
My contract is up today, and tomorrow the price will go up to $155/month. Please I really hope this is not intentional, can someone help me cancel my internet plan? This is borderline a scam to make it this hard to stop paying for a service I no longer need.
