TELUS Neighbourhood

Roteco · 03-03-2021

Greetings! I have a question about the wi-fi signal from my Telus home internet weakening. I upgraded to Telus 150 home internet last March, and I've noticed that the wi-fi signal isn't as strong as it should be. I should be getting anywhere from 80-...

Roteco · 03-12-2020

I have an issue with my Telus internet that I'm hoping someone might have an idea about. Today, I upgraded from Internet 25 to Internet 150, and my internet speeds are slower after the upgrade. According to the Telus website, I should be getting down...

Roteco · 01-11-2020

Since my internet speed is routinely now 20-25% of what I'm paying for, will Telus knock 75% off of the outrageous monthly rate it charges me for internet services? Unlikely, I know. It's curious to me how my internet speed takes a nosedive, and then...

Roteco · 05-19-2018

When I use Netflix through my Optik TV set top boxes, the sound that comes through the speakers has a lot of cracking/static/popping noises being made as well. It has been this way since day one, and I have lost my patience with this. Those types of ...

Roteco · 02-14-2017

Using the guide, and changing channels, on the main Optik TV box has become incredibly slow. Just started in the last month, but if I try to use the guide to surf what's on, or scroll through so I can set up a recording, it seems like the things slow...

Roteco · 03-15-2020

Thank you again for the reply! After reading through the pages from the link you've provided, I'm pretty sure that the TELUS tech did all of that when he was here. He was on his laptop for about 20 minutes, and he said that he had changed things so t...

Roteco · 03-14-2020

Okay. Your screen capture didn't show up in the post as I see it, but I was able to do some digging(through Settings and Device Manager) and I was able to find that info for my laptop. The Protocol that is listed is 802.11n. The link speeds keep chan...

Roteco · 03-13-2020

I appreciate your responses. The tech did install a new router when I upgraded. I brought an Ethernet cable home from work and connected it to my laptop. The download speed was 88.9 mbps while connected through the Ethernet cable. A lot better, but s...

Roteco · 03-13-2020

I'm on WiFi. Connected just as everything was when I was on Internet 25.

Roteco · 05-20-2018

Okay, if I get on to Netflix through just the Smart TV app, I get the "More Info" option, and can do all the things that were suggested. It looks like a newer version of Netflix than what comes trough the Optik box. I already know that the sound qual...

TELUS Neighbourhood

User Statistics

User Activity

Wi-Fi Signal Strength Weakening

My Internet Is Slower Since Upgrading

Slow Speed Refund/Rebate

Netflix Static/Cracks/Pops Through Speakers During Play On Optik.

Guide/Channel Changing Extremely Slow

Re: My Internet Is Slower Since Upgrading

Re: My Internet Is Slower Since Upgrading

Re: My Internet Is Slower Since Upgrading

Re: My Internet Is Slower Since Upgrading

Re: Netflix Static/Cracks/Pops Through Speakers During Play On Optik.