TELUS Neighbourhood

gpi

When I signed up for Pure Fibre it was to include Wifi Plus in my plan.However upon calling Telus for support, the agent said that Wifi Plus is not noted in my account. I called back another time with proof of the order, and this time the agent said ...

gpi

Recently I just had Pure Fibre installed and all works well with the wifi, except for the Guest network which results in really slow speeds of about 35 Mbps when testing with various network speed test sites.Regular wifi has speeds of about 400 Mbps....

gpi · 01-02-2023

Since moving my home phone over to fibre last month, my message waiting light on my Nortel 390 phone does not light up anymore after a message is left.I have reviewed previous posts with a similar issue but the suggestions did not help.I have power c...

gpi

Thanks for your reply.Wifi Plus was finally added to my account along with the $10 monthly fee which was to be included free, as per my offer. The loyalty department could not just credit me the monthly $10 charge either, they had to give me a comple...

gpi

Thanks for the reply. It is on my confirmation email but support still says I don’t have it. Is it also noted on your monthly bill?I guess I will need to make yet another call.

gpi · 02-10-2023

Update:Telus support said that the MWI light is a feature now when converted from copper to fibre?? Absolutely makes no sense to me. I still however get the fast busy tone to indicate a waiting VM message, but no flashing light. My Panasonic phones h...

TELUS Neighbourhood

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Re: Message Waiting Light Indicator