TELUS Neighbourhood

Optik TV Android Box setting up profiles

Hi,I have 2 Telus Optik TV Android boxes (TelusTV-21T).With my first one, when the TV and box is powered up, I get a "Who is watching what" screen, where I can choose between 2 profiles that I setup. Each profile has a different profile pic.But with ...

gpi

When I signed up for Pure Fibre it was to include Wifi Plus in my plan.However upon calling Telus for support, the agent said that Wifi Plus is not noted in my account. I called back another time with proof of the order, and this time the agent said ...

gpi

Recently I just had Pure Fibre installed and all works well with the wifi, except for the Guest network which results in really slow speeds of about 35 Mbps when testing with various network speed test sites.Regular wifi has speeds of about 400 Mbps....

gpi · 01-02-2023

Since moving my home phone over to fibre last month, my message waiting light on my Nortel 390 phone does not light up anymore after a message is left.I have reviewed previous posts with a similar issue but the suggestions did not help.I have power c...

gpi

Update:As per KHR, I did a factory reset which did fix the problem. After fully booting, the “Who’s watching” screen came up with both profiles shown. Thank you. One minor issue that came up during the setup was trying to get the remote to pair. The ...

gpi

Hi Yes, I do see the profile selection screen when I log onto telustvplus.com. However, a mentioned, I do the profile selection screen as well on one of my other two boxes. Only one is affected. As you suggested, I guess I will need to try and do a f...

gpi

Thanks for the link, but I am not getting the “Who’s watching?” screen to chose or add profiles when the Optik box and TV are first turned on. Perhaps it is defective.

gpi

Thanks for your reply.Wifi Plus was finally added to my account along with the $10 monthly fee which was to be included free, as per my offer. The loyalty department could not just credit me the monthly $10 charge either, they had to give me a comple...

gpi

Thanks for the reply. It is on my confirmation email but support still says I don’t have it. Is it also noted on your monthly bill?I guess I will need to make yet another call.

TELUS Neighbourhood

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Optik TV Android Box setting up profiles

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