Wifi Plus

[gpi]

When I signed up for Pure Fibre it was to include Wifi Plus in my plan.

However upon calling Telus for support, the agent said that Wifi Plus is not noted in my account. I called back another time with proof of the order, and this time the agent said it will be added to my account.

So, my question is, where is it shown that I actually have this coverage?

On my bill?

Thanks

[TELUS_Support · Accepted solution]

Definitely not the experience we want our customers to have. Let us know once you contact our team if you require further assistance and we'll be here!

[BubblyCharizard]

should be in the order confirmation email

[gpi]

Thanks for the reply. It is on my confirmation email but support still says I don’t have it. 
Is it also noted on your monthly bill?
I guess I will need to make yet another call. 

[TELUS_Support · Accepted solution]

Definitely not the experience we want our customers to have. Let us know once you contact our team if you require further assistance and we'll be here!

[James045 · Accepted solution]

You can see what services you have by logging into www.telus.com/login   Once there, you neeNo Thanksd to click on My Profile.  Its on the task bar with Overview/Billing/OptikTV/Internet/Safety/"MY Profile" / offers.  

Once you've successfully accessed https://www.telus.com/my-telus/my-profile-overview/" page.... scroll down and look for the box called "View Your Agreement"  It's not easy to find.  But there you should have all the details of your subscribed services and billing information.   Hope this helps. 

[gpi]

Thanks for your reply.

Wifi Plus was finally added to my account along with the $10 monthly fee which was to be included free, as per my offer. The loyalty department could not just credit me the monthly $10 charge either, they had to give me a complete new agreement. Doesn’t make much sense to me.