Internet & Home Phone
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Resolved! What's the best way to report a WAN routing issue?

Hi, I'm unable to access a singular IPv4 address, what's the best way to get support for this? The issue appears to be with the Telus WAN routing for this singular IP address (107.180.4.46). I've confirmed I'm able to access the IP using other servic...

Telus routing.PNG

Resolved! Home internet overage charges not applied to April bill

https://www.telus.com/en/about/covid-19-updates According to Telus, home internet overage charges will be waived till June 30 but the overage charges are still coming up on my bill summary. On my March bill, my overage charges were still listed but a...

vn19 by Neighbour
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Samsung hw-f355 soundbar

Last time I had optik tv years ago it could control my soundbar. Just went back to optik tv and the new slimline 2 remote codes don't work. I've never had a problem with my shaw remote controlling it. What's the fix?

Trw by Neighbour
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Boost Devices

Does each Boost expansion device get its signal from the Boost device wired to the modem? I was hoping that the expansion devices can pass the signal from one device to the next, thereby extending the range from the device wired to the modem, but thi...

Vic1 by Organizer
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  • 6 replies
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Resolved! How does Fibre get installed in my home?

I'm interested in switching from Shaw to Telus. I'd get Gigabit internet + Optik TV + Home Phone if I went with Telus. My question is how exactly does it get installed? Currently, My Shaw cable runs from the lines in a lane behind my house to my deta...

Modem keeps kicking some devices off wifi

We have Fiber our modem is PRV65B444A-S-TS Telus Wi-fi Hub. We are having to re-set the router once or twice a day because certain devices are getting kicked off the wifi for no reason. Examples are my husband's google pixel phone or his window compu...

Bailejo by Neighbour
  • 2951 Views
  • 1 replies
  • 0 kudos
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