Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1123 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 10455 Views
  • 61 replies
  • 2 kudos

Lag on new modem

Hello all. I've just switch to the new modem for a few days now and since then I'm having the exact same issue. My pc game would lag for 1-3 secs every now and then. Last night while watching a stream movie with my wife it disconnected twice within a...

tobster by Just Moved In
  • 1234 Views
  • 1 replies
  • 0 kudos

Resolved! Windows Live mail with imap server

I recently changed from POP3 to IMAP for my Windows Live Mail. I used the settings for IMAP setup as suggested by Telus on their website, but could not get my sent emails to go out. They got stuck in the Outbox. Contacted Telus and they told me I wou...

Dino17 by Just Moved In
  • 2551 Views
  • 1 replies
  • 0 kudos

Resolved! Sudden fluctuation in Latency

Anyone else experiencing sudden fluctuations in latency... I have had no real issues for years now as of yesterday when i am playing Battlefiled 1 or Star Wars Battlefront on PS4 the network icon appears occasionally indicating drop in latency. I dis...

Resolved! Internet down, Port Coquitlam BC

Telus fiber connection went down roughly five minutes ago. Anyone nearby have the same thing? UPDATE: Back up. Twitter shows that it was a city-wide outage. Lasted roughly 20 minutes.

Moofey by Organizer
  • 2012 Views
  • 2 replies
  • 0 kudos

Resolved! Internet and optik not working

I am kinda a dummy when it comes to this stuff but my fiber op and internet are not working and I cannot figure it out.. when I turn on the tv it says optik box is initializing. But it never does. Also my modem says wireless is working and my phone c...

Kerrymur by Just Moved In
  • 2516 Views
  • 1 replies
  • 0 kudos

Resolved! Remote Record with PC

Remote Record with PC do not work anymore.The https://webservices.tv.telus.net/RdvrSilverlight/RDVR.html asks to install Microsoft Silverlight which I have.I had this installation working for years but not anymore.Any solutions?

stz by Just Moved In
  • 2625 Views
  • 4 replies
  • 0 kudos