Nokia ONT Fail Red Light No Internet/TV for days.

Reply
Highlighted
Resident
Its been happening for weeks. Red light on ont, and no internet or tv for days at a time. This is ridiculous.

Telus sent 2 technicians already, replaced the ont. still, internet disconnecting.

Another is coming this week, I cant afford to
have internet disconnected for days at a time. I work at home. And waiting days for a technician to come is frustrating.

3rd time is the charm? I have tried everything I could but nothing seems to work. No tv. No internet. It should have been fixed the first time. Im paying for fibre, I was told it is reliable.
Highlighted
Community Power User
Community Power User

I understand your frustrations but till a tech is dispatched to fix the issue. There isn’t much you can do when the ONT is red.

 

Hopefully the tech dispatched will get down to the problem once and for all. Fibre is reliable but sometimes things can get overlooked. 


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Community Power User
Community Power User

At least Telus staff are now able to enter homes to do on-site testing of equipment. They can now make a determination if the fibre itself is the issue.

 

NFtoBC
If you find a post useful, please give the author a "Like"