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I understand your frustrations but till a tech is dispatched to fix the issue. There isn’t much you can do when the ONT is red.
Hopefully the tech dispatched will get down to the problem once and for all. Fibre is reliable but sometimes things can get overlooked.
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At least Telus staff are now able to enter homes to do on-site testing of equipment. They can now make a determination if the fibre itself is the issue.