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Telus fiber disconnected no light on fiber cable

Stockbroker21
Just Moved In

I have 3 homes without Internet on the street who have the same issue. It's flashing green on the modem. Telus said they would come out in a fricken week.

How does this happen? Is some tech accidentally disconnecting random connection on street? Is it plugged incorrectly in port? Why 3 homes? 

 

I told Telus it's the whole street and even reported it as an outage. No priority given at all.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

We’re sorry to hear about this frustrating situation. Please send us a private message with your address, and we’ll do our best to assist you. 


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