Telus Fiber With Ubiquity Dream Router

I recently purchased a Ubiquity Dream Router and am unable to connect the device to the fiber modem. When I do it notes no internet. I spoke to Telus and they were escalating it and then unfortunately our call was disconnected.  I have a Tplink Deco M9 with similar hardware and it connects to the modem with no issues. Has anyone had these issues and able to provide insight into why I can't get internet on the UDR?