TELUS Neighbourhood

Resolved! Red fail light on fiber box

Is fiber out in or near Calgary T2N? Anything else I can try over unplug and replug fiber box?

Resolved! New modem, can't connect to WIRED network printers

Telus replaced my modem this afternoon. Internet connectivity and wifi are working fine. However, none of the networked printers are recognized any longer. Figured I'd have to reinstall them and configure them (IP addresses and the like). On doing th...

Resolved! New T3200M Router, Privacy separator issues.

Ever since we got this new router wireless printing hasn't worked. The printer is connected to the router, i can see it is in the router settings, but no pc can find the printer.On top of that when i tried to do network shared printing, no pc will fi...

Resolved! Undestanding Telus equipment connection options : wired or wireless?

Hi,I'm planning to switch from Shaw Internet (150/15) + Basic TV and Phone to Telus for Internet (250/250 pure fiber), Light TV and Lite home Phone.Current Shaw set up is using coaxial cables from garage to 4 TVs on 3 different levels and WiFi modem/...

Resolved! PVR via Optik on the computer?

When I use https://watchoptik.telus.com/ on my computer, it shows a current list of everything on my PVR. There is text that says "watch now" on the recorded shows, but there's no active link. Am I missing a way to view my recordings from my computer...

Resolved! Rocky Rapids, Alberta

Rocky Rapids, a small town outside of Drayton Valley, Alberta, is home to nearly 500 people. We are less than a 10 minute drive from Drayton Valley, but have nearly zero cell service and no hard-wired internet or TV service. Telus needs to move in on...

Resolved! Millet Alberta

We are looking at purchasing a house in Millet Alberta and our current cable/phone/internet provider (Shaw) is not in Millet.If anyone is from Millet can you tell me please how is the Telus service in Millet and most importantly how is the high speed...

Resolved! Television connection lost

Resolved! audio out of sync and now intermittent sound drop

Months ago, I had an old Telus modem and old PVR. Everything worked fine. Happy camper. Then we experienced some quality problems that were found to be a bad set of wires. The wires were switched out for another pair, and at the same time we were pro...