Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! No Open Ports in Neighborhood

Hey everyone, Attempting to set up TV and Internet at a new place I'm moving into this week. Went to a Telus store about 3 weeks ago to ask about some of the offers they had, and to start the process to sign up. Went through everything at the store, ...

Matdman by Organizer
  • 4 replies
  • 0 kudos

Resolved! Satellite Receiver has no channels.

I recently plugged 2 of my satellite receivers back in after a year of no use. Both load up but do not allow me to watch any of my subscribed channels on the guide. My HD PVR receiver that I use daily works perfectly fine. How do I update the other t...


I have a question, can a company that is supposed to be so big, and continuously state that our time is valuable as a customer, when we are on hold, and apologize for it,....but when it comes to actual service, you are not even given the respec...

Samy68 by Just Moved In
  • 2 replies
  • 1 kudos

Need your advance

Hi all, I have two Arris box's in my basement that feed tvs upstairs. My IR repeater worked fine on the old box's but since updating I cannot control the new box's and my popularity in my house is shrinking quickly! Who has had success with Bluetooth...


no internet in calgary NE for almost 8 hours now!?

Emmanuel by Just Moved In
  • 4 replies
  • 1 kudos

Resolved! Pure Fibre WiFi down many times a day

Pure Fibre was installed in my apartment in Abbotsford, months ago, but the last few weeks I'm finding the WIFI loses signal constantly throughout the day. I understand it may go down sometimes, but this is not acceptable. I was trying to complete a ...


I'm a Telus user in good standing but am not satisfied with the way I'm billed.They just tell you that you owe for 85gigs or 215 or whatever they want and I have to pay, show me specifics. I know there are different data file types (.Mp4/.jpg/.rar/.c...

johnf by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Internet outage Everyday at around 8:00pm

The last 4 days my internet, optic TV and phone quits for about 30 minutes. What's up with that? And when I call support, the waitlist is over an hour. Very dissatisfied! Now the service has been down 1 hour today so far.

Robbka by Friendly Neighbour
  • 9 replies
  • 0 kudos

Router, wifi, entender test speeds

I have OPTIK Fibre with expected speeds of 300 mbps. The Router, when tested, gets incoming speeds at approx. 300 mbpsThe wifi Plus extender, when connected to it, gets test speeds at approx. 300 mbpsThe Router '5G wifi' speed is about 150 mbps at be...

Stebo by Just Moved In
  • 0 replies
  • 1 kudos

Resolved! Fibre in my Neighbourhood

Telus reps came to my house a couple of weeks ago, I only answered the door because I saw they were Telus folks, I thought they were going to ask me if I would like fibre installed to my house. NOT. They were just wanting me to switch to Telus servic...

Harv by Just Moved In
  • 5 replies
  • 0 kudos
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