Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Linking accounts and call centre

It over 3 hours and 3 people just to link my internet and phone account together. Mobility department transferred me to Internet department and internet department can't link mobility department. It should be login in with your phone number, see what...

NotAI by Neighbour
  • 599 Views
  • 1 replies
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Setting DNS with IPv4 on new router NH20T

Hello,I recently got upgraded to a new router, however, I’m having trouble switching my DNS server to my Pihole in the gateway portal. On my old router I set it as the WAN DNS and never had any problems. I’m reading that it may have to be done throug...

DNS Host mapping only sometimes works

I'm wondering if anyone has any ideas - I have enabled a DNS host mapping on telus T3200M. The computer is set-up with a static IP, so computer IP address isn't changing. When i go to access the site using the DNS name, it sometimes works on one comp...

ozcanada by Neighbour
  • 742 Views
  • 1 replies
  • 1 kudos

Smart hub

I just received my smart hub device and turned it on but it is not showing up on my phone or tv to connect to the wifi internet

Cjoy79 by Neighbour
  • 621 Views
  • 1 replies
  • 0 kudos

Resolved! Fibre Install During Winter

A hydrovac crew drilled three holes on our lawn, however it has recently snowed afterwards. Has anyone experienced Fibre install in the winter? We called in and they said we would receive a call back, but just asking to gauge expectations.

Jojo2 by Neighbour
  • 1471 Views
  • 2 replies
  • 0 kudos

ADSL/LTE still in 2023?

So here we are just outside Calgary with Fibre and 5G in new developments within sight of our home but looks like nothing will ever be done to upgrade us as obviously too costly for poor Telus to hook in about 60 properties in our area community. I s...

ADSL-LTE by Neighbour
  • 863 Views
  • 2 replies
  • 0 kudos

Package in mail

I was sent a package from Telus in the mail with equipment to finish setting up my internet but I never received it and it was returned to sender. I’ve tried calling Telus but no one has helped me. Will the package be sent out again?

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