Internet & Home Phone
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Service down grade

I'm moving into a new place, I contacted telus about moving service and received a call today about it. I was told that the service I currently have which is faster purefibre gigabit internet is not available where I'm moving to. I currently have 940...

dmale248 by Just Moved In
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  • 1 replies
  • 0 kudos

Lost IPv6 Address

My IPv6 was working fine since last year, but starting last week, I suddenly lost IPv6 connection (0/10 at https://test-ipv6.com/) I've tried to contact customer service, a technician also helped on site, but no one could solve the issue. I'm using T...

wifi 6 - smart bulbs

I have PureFibre with Wi-Fi 6 equipment. I'm no longer able to select 2.4 GHz or 5 GHz on my devices as the only choice showing on devices is the name I gave my network, without GHz information. I called tech support because my smart lightbulbs won't...

Resolved! Cannot connect to some website using home internet

HiI have weird issue with my home internet, Telus Purefiber GigThis never happened before, until today.I cannot connect to some websites, legitimate website for business and school.I getERR_CONNECTION_TIMED_OUTIf I turn off wifi and use mobile data o...

kkim604 by Friendly Neighbour
  • 1723 Views
  • 3 replies
  • 0 kudos

Telus Scam

Hi,I got a call today from a sales agent saying they are from Telus, and they are running promotion to switch internet and mobility . The promotion deals for 2 year contract. They said they will pay for contract cancellation fees for Shaw. I am a cus...

Saadhuss by Just Moved In
  • 1510 Views
  • 1 replies
  • 0 kudos

Can you bundle everything?

Anyone had any luck bundling TV, internet, home phone landline, SmartHome and cell phone plans? I'm not even sure what number to call, they all seem to have their own number and page.

Cami by Just Moved In
  • 1004 Views
  • 2 replies
  • 1 kudos

Lost zones T3200M with Wifi Plus

We had poor wifi coverage in the upstairs area of our house. To correct this we got a wifi extender with wifi plus. When installed, we had 4 networks to choose from, two called 2.4G and 5G and two called 2.4G upstairs and 5G upstairs.Recently we had ...

AndyH by Just Moved In
  • 809 Views
  • 1 replies
  • 1 kudos

T3200M... failing?

I've never been thrilled with the limited router functions of the T3200M, but the wifi performance has always been solid for me. Until recently. I think I went a year or more without rebooting the thing in the past, and now it seems like I'm rebootin...

bcsteeve by Just Moved In
  • 1086 Views
  • 2 replies
  • 0 kudos
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