Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Pure Fibre install

Is it still possible to have Telus run the fibre line from our electric room to my strata unit. A bit of background. I bought the unit in my building on January this year, the previous owner I bought it from unfortunately did not allow to install the...

Telus Smart Hub Cell Booster

In September 2023 I signed a 2 year deal with TELUS because they were Boasting Fast, Reliable, Rural home internet service with speeds up to 100Mbps. So far this has been a complete disappointment. My internet has been running 50% at best probably cl...

Problems with Telus

I had been promised a new plan since January 2, 2024, since Telus as had no problem over charging me for internet services for the last few years with an outdated plan. I have spent over 6 hours of my time on call and waiting over the phone with repr...

Fiber optic installation

Hi looking forward to getting Telus fiber this summer it is finally coming to our town and more importantly my road. Now when it gets here how many connections are provided? Do I need to get a splitter (1x16)? I want a direct line to my computer to g...

Resolved! Unstable Internet/Damaged Underground Cable

Telus did an installation for us Feb 17. We had an unstable connection. Feb 22 they said they did work outside. We still had an unstable connection. They've changed out the NAH and two boosters. 4 tech appts (one tech locked himself out if his vehicl...

How to get updated router/modem?

I just updated to faster internet at home and they didn’t send me new hardware ? I’m still with the very old modem that I first got 5 years ago (telus t3200)

Jayngo by Neighbour
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How accurate is data usage in the app??

I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...

Lammindy by Friendly Neighbour
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  • 3 replies
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