Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Help! Unknown Devices on Wifi

Please bear with me and my rant, any help and insight are greatly appreciated... As a super un-tech-savvy person, I'm going crazy with all the scary things I'm reading online! (Hackers, spyware, viruses, etc.)Twice now I have recieved a notification ...

Resolved! Were we given the wrong modem/hardware?

Hello, We just moved into a new house and had our internet set up 5 days ago. The previous owner's left their modem (T3200) behind and when Telus came to install they simply reactivated this modem. We signed up for the gigabyte plan and haven't come ...

CYork by Just Moved In
  • 15 replies
  • 0 kudos

Can I keep my Telus email address

I’m moving to a location that doesn’t have Telus fibre so I have to change to Shaw for my internet service. Can I keep my old Telus email address if I still have telus mobility?

gxs256 by Just Moved In
  • 0 replies
  • 0 kudos

Who Has the Telus PureFiber 2.5Gps Service?

Who here has this service and could you tell us what equipment config, model numbers and pictures could you share with us? I would be greatly appreciative to know and see this setup. I'm considering it for our home in Vancouver, as it is available he...

kamak by Ambassador
  • 0 replies
  • 0 kudos

NH20A (Bridged) + MoCA for Optik TV + Own Router? Possible?

Does anyone know if I put the NH20A into bridged mode for use with my own wifi6 router instead of the TELUS one, can I still use the MoCA on the NH20A to directly connect to the Optik TV units. I understand to have Optik TV wirelessly, I need to use ...

SupaKen by Just Moved In
  • 7 replies
  • 0 kudos

Resolved! Bridging customer owned routers to Telus router/equipment

With reference to this old thread from the Telus com forum:,party%20router%20in%20its%20place. When turning on bridge mode on the T3200M...

kamak by Ambassador
  • 13 replies
  • 0 kudos


Does anyone know if it takes a few days for a payment to go through if I paid it through my bank? Because I paid my bill through my bank yesterday and they cut off my wifi today

Clo1 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Telus Fibre - Horrible Issues with 3rd Party Exterior Installer

We have been trying for months to get the external Fibre cable installation completed by Telus, so that the inside work can be done. The external install is being done by a 3rd party. We live at a rural address and must have an appointment as it take...

csc by Just Moved In
  • 1 replies
  • 0 kudos
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