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KQX
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Joined 2 years ago
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Re: Home internet
Trust me. I've went through it over 6 months trying to them to install the internet. Lots of promises and nothing is done. I suggest you should save your time, energy and money elsewhere. I recently switched to another company. Telus suddenly go to my house to do the drop without permission/authorization. This is after when I canceled the plan.1.6KViews0likes0CommentsI already cancelled my account. Why did the installatio team go to my house
Hello, there were a lot of back and forths trying to get my internet set up by optic fibre team for months. Up to the point where now I decided NOT to go with telus. Cancelled my telus internet plan. I signed up for another internet carrier. Today, they went to my house without authorization. Assuming trying to install the drop. I don't even know if they installed anything to my house. It's a newly built house and they went to my house without any permission!! WHY?! When I need you the team to install they won't do it. When I don't need them they do the job. What's going on? Worst service ever.938Views0likes1CommentI have my internet installment rescheduled like 5-10 times!!!!
I signed up for Telus optic fibre back in March. We are building 2 houses under construction. The house is complete. We just need to do the landscaping and perhaps painting on the exterior. I even got my appliances delivered and installed inside the house. Why is it that difficult for the Telus optic fiber team to install the line on the outside? They RESCHEUDLE the appointment the day before the set appointment to future date (3 weeks out). This has happened multiple of times. Do they not read the notes NOT to do that? It's safe to walk inside the site. If the appliances company can go through telus tech can do so as well. There was no explanation on WHY they need to do this. When I call the telus rep, they / had no idea the reason is. I have been with Shaw for over 10 years. I figured I wanted to test something different and try Telus internet. This is by far the worst experience trying to get my internet set up. I'm considering back to Shaw even if it means to pay extra.916Views0likes1Comment