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STESTEC3
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Joined 2 years ago
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False contract and unfair billing.
(removed account number) Please listen to what I have to say. I submitted a move request online. telus internet I did not request a new contract. I have never been informed by customer service or the installation technician about a new contract. However, I discovered last night that a new contract I did not agree to was updated on my account The technician and customer service added a new contract and a 2-year term without my consent, and charged an extra $30. Please either restore my original contract or provide me with the same credits and a monthly rate of $65. Please let me know which number I should call. I tried calling 1-888-811-2323, but I couldn't reach a representative. Please provide the direct number for the customer service department that manages contracts.41Views0likes1CommentThe installation technician falsified the contract.
I applied for a move/transfer of service. I noticed that my account shows a -$2 charge, which seemed unusual, so I just reviewed my contract. https://forum.telus.com/discussions/my_home_services_and_devices/please-check-my-bill/173195 I did not request a new contract. I only applied for a move/transfer of my existing service through the TELUS website. My original contract is supposed to end in 2026. Please restore my original contract. If you do not, I will report this as contract forgery, as a new contract was created without my consent. I never requested a new contract. I only applied for a move/transfer of my existing service, so why has my contract been changed? Please immediately void the contract that was created without my consent and restore my original contract. I find this kind of fraudulent behavior by TELUS extremely disturbing. Please update me right away at the email address registered to my account. (removed account number) Agreement Date : July 30, 2025 05:11:05 p.m. UTC (Order Completed) Internet Commitment period for 24 months : Jul 30, 2025 - Jul 24, 2027 : (removed account number) Agreement Date : July 22, 2025 06:21:12 p.m. UTC (Order Created) Internet Commitment period for 24 months : Jul 11, 2024 - Jul 10, 202661Views0likes1CommentPlease, check my bill
Bill date Total if received by August 15, 2025 = July 25, 2025 $71.25 Payable on receipt Regular charges (Jul 25 to Aug 24) Last payment: $71.25 on July 7, 2025. ---- "I moved on July 30th and had the previous installation done before that." "And I haven't paid the $71.25 due on July 25, 2025 yet." When I log into my account, it only shows a balance of -$2." "Why is that? I haven't paid the $71.25 that was due on July 25, 2025." "Why does it show a balance of -$2?" "Why isn't the $71.25 charge from July 25, 2025 displayed on my account?"52Views0likes1CommentWhere can I go after logging in to withdraw this kind of forced consent?
To complete the move request form, I was forced to agree to the terms below. Without clicking the consent button, I was not able to submit the form. """" I consent to receiving messages from TELUS (25 York Street, Toronto ON M5J 2V5, www.telus.com) regarding offers related to TELUS TV and internet. You can withdraw your consent to receive electronic messages from TELUS at any time. """" Where can I go after logging in to withdraw this kind of forced consent? This is extremely frustrating. Forcing customers to agree to such terms just to submit a move request form is unacceptable. If there is a violation of Canadian privacy laws, where should I file a complaint?66Views0likes1CommentTELUS discount for apartment residents ????
TELUS discount for apartment residents Can apartment dwellers continue to receive TELUS discounts for the entire duration of their stay?, or is the discount only available for the first 2 years? I have been receiving a TELUS discount for apartment residents during the 2 years I have lived in my apartment. Today, I renewed my lease with the apartment. When I renew my contract with TELUS, will I still be able to receive the TELUS discount for apartment residents?Solved2.5KViews0likes1CommentIf I get "Telus renewal deal", to what extent can my monthly fee be lowered
The contract will be terminated this week. (purefibre Gigabit $100) If I get "Telus renewal deal", to what extent can my monthly fee be lowered? Where should I contact? Why isn't anyone calling me? Please let me know the email address where I can communicate with Telus Customer Center917Views0likes1Comment