The installation technician falsified the contract.

I applied for a move/transfer of service.

I noticed that my account shows a -$2 charge, which seemed unusual, so I just reviewed my contract.

https://forum.telus.com/discussions/my_home_services_and_devices/please-check-my-bill/173195

I did not request a new contract. I only applied for a move/transfer of my existing service through the TELUS website. My original contract is supposed to end in 2026. Please restore my original contract. If you do not, I will report this as contract forgery, as a new contract was created without my consent.

I never requested a new contract. I only applied for a move/transfer of my existing service, so why has my contract been changed? Please immediately void the contract that was created without my consent and restore my original contract. I find this kind of fraudulent behavior by TELUS extremely disturbing. Please update me right away at the email address registered to my account.

 

(removed account number)
Agreement Date : July 30, 2025 05:11:05 p.m. UTC (Order Completed)

Internet Commitment period for 24 months : Jul 30, 2025 - Jul 24, 2027

 

: (removed account number)
Agreement Date : July 22, 2025 06:21:12 p.m. UTC (Order Created)

Internet Commitment period for 24 months : Jul 11, 2024 - Jul 10, 2026