Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 864 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 8707 Views
  • 61 replies
  • 2 kudos

Phone outage In Sherwood Park

This morning, we did not have phone service to our address in Sherwood Park. It is still the same now at 3:42pm. We did the unplug/plug in. Still the same. Is there an outage in Sherwood Park for phone?

DavieSM by Just Moved In
  • 310 Views
  • 1 replies
  • 0 kudos

Wifi working but ethernet not

For the past year I've had my PC connected to the our T3200M router with no issues. Last night I was in a discord call and at about 8pm I was disconnected from it. I thought it was just a discord issue, but upon trying to access the internet through ...

ponder by Just Moved In
  • 547 Views
  • 3 replies
  • 0 kudos

1Gb service with T3200m and WEB6000q extenders?

I’m currently on a 2 year promo that is about to roll over to the “expensive” 2nd year and will be calling TELUS to negotiate a new deal. I have a 300Mb/s service on T3200m and 3 WEB6000q extenders and 3 Optik TV boxes. I have an extensive array of W...

Orange light on modem

Hi there, there is an orange light on the internet part of my wifi modem, the wifi light is green.I’ve rebooted and even reset my modem and my internet is still not working.I’ve been on hold with support for an hour now with no luck of even hearing s...

Millzy by Just Moved In
  • 776 Views
  • 1 replies
  • 0 kudos

email

Why did telus decide to change to Google for email. I think Google get enough information for us as it is, without now letting them look at our emails.I have set up the new one anyway, not an easy process, heaven help anyone who is not computer savvy...

John13 by Just Moved In
  • 268 Views
  • 0 replies
  • 0 kudos

Vacation Suspension for TV

Tried to do the usual vacation suspension for my TV this year and was told I had to suspend my phone as well. Also I would lose all my discounts and loyalty credits on my account when the suspension ends. My land line call forwards to my cell (Telus ...

eireen by Connector
  • 594 Views
  • 2 replies
  • 0 kudos