After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Telus did an installation for us Feb 17. We had an unstable connection. Feb 22 they said they did work outside. We still had an unstable connection. They've changed out the NAH and two boosters. 4 tech appts (one tech locked himself out if his vehicl...
I just updated to faster internet at home and they didn’t send me new hardware ? I’m still with the very old modem that I first got 5 years ago (telus t3200)
I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...
HelloLooking for advice / assistance on transferring account to a surviving spouseFather passed away and trying to transfer home services over to his wife's name (80 yrs young)she also has her own Telus home phone account Have spent many hours on pho...
New account November 1 2023, Telephone, Internet and Optic TV. We agreed to a 2 year contract and were given all details regarding charges. Nov, Dec and Jan billings were correct. February billing has an internet activation charge of $60. This was ne...
Hi! We had a technician come to bring Fibre Optik into our home. He said he would have to run a wire along the exterior of our house then drill into bedroom wall so he can access power, then install the equipment on bedroom wall beside our bed. After...
How do I get telus to stop calling me? The last time you called me I told telus not to call me again for probably the 10th time and they ended up hanging up on me! It’s My phone number and it’s not a Telus phone that you’re calling me on! you have no...
On the phone for two hours setting up Fibre Optic for the internet. The person trying to help was great. The system is VERY POOR! Two hours, sorry we can get you that date anymore. Nope we cant get you that date anymore either for a tech to come by a...
Hello everyone since telus upgraded us to Fibre options and replaced our router and wifi adult content filters is useless. I am very frustrated with this. The telus connect app has adult content filters set to turned on and does not block any PORN si...
Hello I upgraded to the Telus 1.5G speed service.Setup.Garage has modem installed.Telephone wall jack in the second floor is connected by cat 8 to Telus cylinder router that shows 2.5gb.Telus cylinder router ethernet port 1 or 2 is connected by cat 8...
