Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

PureFiber - when will it be available in my area

So, I just recently upgraded my internet. I was pretty shocked to find out that I can't get PureFiber in my neighborhood. Which leads me to ask.... When will it be installed in my area?Is there a map somewhere that shows what areas are going to be up...

tstorzuk by Friendly Neighbour
  • 12 replies
  • 0 kudos

questions about upcoming drop install

I'm a current Shaw Cable internet-only customer (no TV or phone), and I just signed up with Telus for 1Gig PureFibre (again, internet only). My bungalow in the Edmonton suburb of St. Albert was built in 1960 (Telus fibre was just rolled out to St. Al...

canadave by Neighbour
  • 2 replies
  • 0 kudos

new phone set up

i just ordered a new account online last night. The payment went through my credit card today. I received 2 emails from telus welcoming me and inviting me to finish setting up my registration pretty much right away. I did not have the time to do righ...

LNL by Just Moved In
  • 3 replies
  • 0 kudos

Game: Valorant high ping

Dear Telus, I had contacted Riot Game/Valorant about high latency and after a week of troubleshooting. Riot Game claimed it is nothing to do with their end. It's related to Telus Routing issue and need to be escalate to Telus NOC / Peering Department...
liliass by Helpful Neighbour
  • 1 replies
  • 0 kudos

Resolved! Pure fibre install

I have pure fibre installed,but cable is just lying on the floor and the Telus installer says he won't come back to finish unless I pay him $ 150.00.I am tired of talking to a computer.May have to change service if this keeps up.

Pam-MB by Advocate
  • 11 replies
  • 0 kudos
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