Internet & Home Phone
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Moving to a new address and no fibre internet

Hi there,I need to relocate from Vancouver BC to Toronto ON due to reasons out of my control. I'm half way through a 2 year home internet contract. It was my intention to keep the the service but I'm being told that the internet service is not availa...

wbrownuk by Neighbour
  • 1221 Views
  • 1 replies
  • 0 kudos

Incorrectly sent to Collections

Hello,I moved homes in October 2023 and switched from Telus because they did not offer fibre in my new building. I called Telus Loyalty and they told me they would not charge me a cancellation fee because they could not offer the same service in my n...

ksankar1 by Neighbour
  • 1096 Views
  • 2 replies
  • 0 kudos

Resolved! Fibre service in copper

I contacted Telus to ask if they could provide pure fibre in the condominium that I am moving to. I provided the address and the rep said they definitely could provide me fibre and quoted me a price..when I specifically asked if this was the pure fib...

FreddyG by Neighbour
  • 1761 Views
  • 3 replies
  • 0 kudos

Admin password not working - Telus Connect

I am trying to use the Telus Connect app for the first time and have inputted the Admin password on my modem like it asked me to but it keeps saying it is incorrect. Is it possible I could have changed this previously and not remembered? I also input...

Resolved! Copper wire

I had a technician come out to my address yesterday, [mod edit: private info] Vancouver, and he mentioned that copper wire was running into our culdesac and that it should be replaced with fibre optik wiring due to it being very old. We are now exper...

dathomas by Neighbour
  • 2874 Views
  • 7 replies
  • 0 kudos
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