Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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bug reporting for

Hi, I noticed there are several bugs currently exist on your website. 1) unable to contact through the Telus Assist on your website, as nothing was nothing on the "bottom right" of the page.2) website feedback feature "To help us improve thi...

Resolved! ASUS RT-AX86U lowering speeds

Hi all, I recently upgraded to telus gigabite internet, but I'm not able to get the right speeds while using my router. My Speedtest average around 300-400 down and up, but when plugged directly into the Telus modem I'm getting 900+. I would very muc...

Zhadow by Neighbour
  • 4 replies
  • 0 kudos

Home internet

Why is my internet so terrible for the last week. Loses connection all the time. Have not moved it and it was working fine

Rweeks by Just Moved In
  • 2 replies
  • 0 kudos

Question about WiFi Strength

I have a couple of questions about the strength of my WiFi, to which I seem to have a lot of problems keeping device connected to the system. First, I have the T3200M router and connected to the system is a pair of WiFi Boosts, one hard wired and the...

2 ssid's with same password

Hi all. We recently upgraded to fiber now we have two ssid's with the same password on our LAN - ie TELUSnnnn (the original) and TELUSnnnn-2.4G. The computers in the house can handle this, connecting only to the 2.4G SSID but it seems to have confuse...

phil_n by Friendly Neighbour
  • 11 replies
  • 0 kudos

wi-fi modem admin password is incorrect

Telus just changed my router from the Actiontec to a new round white thing for which I cannot find a name. My problem is that the admin password on the sticker is rejected as incorrect in the MyTelus app. If I try to log in on my pc using

SpottyDog by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Home phone on fibre during power outage

Telus recently 'upgraded' my home phone from copper to fibre using the Alcatel-Lucent ONT. All was well until a power outage occurred in my neighbourhood, and the home phone died (internet too, with no ONT power). The sales person said there would be...

TopCat by Just Moved In
  • 2 replies
  • 0 kudos

My Telus wifi pause device problem

My Telus wifi app - pause device function intermittently does not work. I attempt to pause a device and it shows paused for approximately 12 seconds, then it changes back to unpaused. Tried with individual devices and family profile groups with no su...

Shang by Just Moved In
  • 1 replies
  • 0 kudos

what to expect - Telus switching me from VDSL to fibre

So a Telus rep phoned me and said they were going to discontinue their old-style internet and Optik TV service (which operates on VDSL from copper phone wires) and they want to swap me over to fibre (at no extra cost). BTW discontinuance of their pho...

frankw by Organizer
  • 12 replies
  • 0 kudos