Hi, I noticed there are several bugs currently exist on your telus.ca website. 1) unable to contact through the Telus Assist on your website, as nothing was nothing on the "bottom right" of the page.2) website feedback feature "To help us improve thi...
Hi all, I recently upgraded to telus gigabite internet, but I'm not able to get the right speeds while using my router. My Speedtest average around 300-400 down and up, but when plugged directly into the Telus modem I'm getting 900+. I would very muc...
Why is my internet so terrible for the last week. Loses connection all the time. Have not moved it and it was working fine
I have a couple of questions about the strength of my WiFi, to which I seem to have a lot of problems keeping device connected to the system. First, I have the T3200M router and connected to the system is a pair of WiFi Boosts, one hard wired and the...
Hi all. We recently upgraded to fiber now we have two ssid's with the same password on our LAN - ie TELUSnnnn (the original) and TELUSnnnn-2.4G. The computers in the house can handle this, connecting only to the 2.4G SSID but it seems to have confuse...
Hi, I've been trying to figure out how to use the extra T3200M modem in my household as a Wi-Fi extender or set up as another access point for the internet connection. The bridge mode is enabled on both modems; I don't know if that makes a difference...
Telus just changed my router from the Actiontec to a new round white thing for which I cannot find a name. My problem is that the admin password on the sticker is rejected as incorrect in the MyTelus app. If I try to log in on my pc using 192.168.1.2...
Telus recently 'upgraded' my home phone from copper to fibre using the Alcatel-Lucent ONT. All was well until a power outage occurred in my neighbourhood, and the home phone died (internet too, with no ONT power). The sales person said there would be...
My Telus wifi app - pause device function intermittently does not work. I attempt to pause a device and it shows paused for approximately 12 seconds, then it changes back to unpaused. Tried with individual devices and family profile groups with no su...
So a Telus rep phoned me and said they were going to discontinue their old-style internet and Optik TV service (which operates on VDSL from copper phone wires) and they want to swap me over to fibre (at no extra cost). BTW discontinuance of their pho...
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