Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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How to stop Telus Agents from Calling me

Seems I get a sales call from a Telus rep a couple times a week. I don't know why I cannot be put on a list to DO NOT CALL ME! I do not want Telus Service. I Have a Rogers phone that I am very happy with and as for TV and Internet me and the people I...

StinsmanJ by Just Moved In
  • 1482 Views
  • 3 replies
  • 1 kudos

internet router

so my ex-roommate just up and cancelled the WiFi on us so were without Wifi for mine and my wife's first weekend off and at home in 2 months. id really like to just use the router that is plugged into my wall instead of waiting for a new one that is ...

weegaffer by Just Moved In
  • 1123 Views
  • 3 replies
  • 0 kudos

Resolved! FXA5000

Does the FXA5000 Smart Hub have internal battery backup in case of a power outage?

mrrob77 by Neighbour
  • 2633 Views
  • 4 replies
  • 0 kudos

Resolved! Some traffic seems slower than others

I noticed during my trial of purefiber that some services I use appear to be slower than when I use those same services on another internet connection.Does telus throttle or change the speed of some protocols on the pure fiber network?

Kyl by Helpful Neighbour
  • 3631 Views
  • 8 replies
  • 0 kudos

Buying Sim Card

Dear Sir or Madam, HiI am Hamed Moradian, an international university student at UCW. My wife and I are arriving in Vancouver in December 2023. My university begins in January 2024. After I arrive, I would like to buy SIM cards and a phone for my wif...

Resolved! Graffitied Utility Box - Request to be Wrap

There is a utility box service right across from my bedroom window across the streets just beside a Elementary school, lots of bulgar writing on it and its highly inappropriate for the kids to see while walking by. Could someone please butifify my ne...

Tonixzmac by Just Moved In
  • 1288 Views
  • 2 replies
  • 0 kudos

Help desk no help

Trying to get fiber hooked up to our new to us house. 1st tech found fiber cable broken. He rebooked a service call. 2nd tech arrived found the cable not repaired. Confirmed no signal from main box. Escalated ticket. No response so we have spent abou...

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