Internet & Home Phone
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Telus no-showed twice in one week!

I took time off work on two different days this week to meet a Telus service technician at my new home (at a scheduled time) to hook up my TV and Internet. In both cases, they did not show up. In both cases, they did not bother to call. I now have a ...

Installation times being cancelled

I ordered a Fibre internet connection on March 13th, and I still do not have service. The property had fibre installed to a house that is being demolished. I am trying to install internet in the newly built house. I tried to explain the situation on ...

EDS by Neighbour
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  • 4 replies
  • 1 kudos

Telus gauging on billing cancellations

I am hoping you can help me resolve a nearly $700 billing dispute with Telus . Here is the situation. I have two houses; one is my primary residence and the other I rent as a BnB. I had separate accounts with Telus for each property. For my primary r...

Call control not blocking blocked number

I have call control. I have blocked a specific number. It shows on my call list as being blocked on numerous occasions. This morning I received a call from the blocked number and spoke to the person calling. The number is still listed on my blocked n...

mumpeg by Neighbour
  • 1085 Views
  • 3 replies
  • 0 kudos

They keep taking away my discount

I have called Telus 4 separate times trying to get them to give me the phone plan they promised me back in September. I've been charged hundreds of extra dollars than I was supposed to be. I NEVER would have taken the deal they offered if it wasn't s...

Chloe1 by Neighbour
  • 727 Views
  • 1 replies
  • 0 kudos

Resolved! Fibre optics apartment complex

Hi, hoping someone can provide some guidance.My mom who lives in an apartment complex was recently told she would need to switch to fibre optics or lose connection.The tech has come out 3 times now for various different issues he didn’t realise he ne...

Marg5 by Neighbour
  • 1620 Views
  • 3 replies
  • 0 kudos
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