Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1831 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14561 Views
  • 65 replies
  • 2 kudos

Resolved! Arcadyan, IPv4, and general flakiness

Hi everyone,Since Christmas (idea: several new devices on wifi?) our network had been behaving oddly. It's an Arcadyan with four boosts. Also of note, the router and discs are all on timers to reboot at 4am - this seemed to help in the early days, ye...

BC_EZ by Connector
  • 943 Views
  • 2 replies
  • 0 kudos

Gmail Migration issues.

Without much help from either Telus or Gmail, I was able to successfully migrate to Gmail on Jan. 20, 2021. I prefer to manage text only messages locally, so I use POP3 on port 995 & SMTP on port 465. My client program was upgraded to support TLS 1.3...

allec by Connector
  • 1067 Views
  • 5 replies
  • 0 kudos

Need help on a new pure fiber internet buy

Hi everyoneI am a newcomer to Canada and I do rent an apartment for 1 year online.The problem is an apartment which I rent has no internet and I should buy internet plan for it, so I check Telus website and I found that on checkout page sin number or...

Visaneh by Just Moved In
  • 533 Views
  • 2 replies
  • 0 kudos

Modem Internet Amber Wi-Fi green

Modem Internet Amber Wi-Fi green. My power went out about a week and a half ago and ever since my Internet hasn’t worked green light for Wi-Fi but Internet is an amber colour please help I tried resetting and restarting modem

Cannot send emails since migration

I have no problem with incoming mails, but when I attempted to send an email to myself at a gmail address from my Telus mail site, the email appears to send, but when i check my incoming mail at the gmail address it never arrives. I have been receivi...

Di444 by Connector
  • 1091 Views
  • 1 replies
  • 0 kudos

Resolved! Router recommendations

Hello, I'm thinking of getting a third party router to add to my network for additional control/security. Wondering if there are any suggestions to which router brands/models work best with Telus equipment. We have Telus TV so I imagine we'd need to ...

JR_99 by Helpful Neighbour
  • 708 Views
  • 1 replies
  • 0 kudos

2.4 Ghz Wifi greyed out in modem GUI

Hello, I'm currently using the Telus Arcadyan (Wi-Fi Hub) and recently noticed the 2.4 Ghz Wifi Band was "greyed" out in the GUI (couldn't make any changes to it under it's tab under Wifi settings). Both the 5 Ghz bands were fine. I had just got this...

JR_99 by Helpful Neighbour
  • 619 Views
  • 2 replies
  • 0 kudos

Migration Issues

Has abtbody else experienced this problem?When I proceeded to activate my account (I already had a Google account) I was presented with the signon which contained a Telus email ending in .telusplanet.net, but I had indicated on the request to use one...

Di444 by Connector
  • 789 Views
  • 2 replies
  • 0 kudos

Boost with Roku private listening

I recently added the boosters to my network and the Roku private listening through the phone app no longer works. It enables, however no audio comes through. I reenabled the radio on the T3200 with a different SSID from the boosts, switches over the ...

mkk by Just Moved In
  • 293 Views
  • 0 replies
  • 0 kudos