Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Wifi

So I accidentally turned off my wifi through the admin account. Now the question is how do I turn it back in without wifi connection from the admin

llvcky by Neighbour
  • 917 Views
  • 2 replies
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New home Internet Setup

I bought a new apartment in west Coquitlam. Although the unit has installed a Telus Box and indicated that"Your home is TELUS QuickConnect Enabled and already connected to the TELUS PureFibre Network.", thecustomer service said that unit is not avail...

Home Internet services

I am looking for an email address to submit my complaint regarding home internet service which is not working properly from past 6 months or more. When I call the customer care, they give me some solutions which are not working at all like switch off...

Fibre Upgrade

I received a number of "Immediate Action Required" emails and now finally a registered letter from Telus telling me to do the upgrade to Fibre. Which I'd be fine with, except that when I try going to telus.com/FibreUpgrade, it tells me I'm not eligib...

bfreund by Neighbour
  • 1753 Views
  • 3 replies
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Resolved! No phone service

our phone lines are not working for a week. Talked to at least 20 people and spent hours on the line. Our cell phones do not work good in this area. I would like to send an email with my complaint. Not sure why a technician has not been sent.

ZR by Neighbour
  • 967 Views
  • 1 replies
  • 0 kudos

can't login to my wifi hub

I am trying to login the admin panel (192.168.1.254), but the default admin password(the one at the bottom of the cylinder) doesn't work. Resetting to factory doesn't help. Know what is the problem?

ray34567 by Neighbour
  • 870 Views
  • 1 replies
  • 0 kudos

Internet not working

Hi thereMore than 1.15 hour I am waiting for compliant for home internet is not working ........really need to improve in customer service

Amit1 by Neighbour
  • 635 Views
  • 1 replies
  • 0 kudos

Home phome problems

I am needing to connect to a Customer Service or Customer Relations agent via email (my home phone is not working, I can not be reached nor I can not phone out ... no dial tone) but, my internet still works ... I can email. I do not have another phon...

Axelcat by Neighbour
  • 677 Views
  • 1 replies
  • 0 kudos
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