Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Incorrectly sent to Collections

Hello,I moved homes in October 2023 and switched from Telus because they did not offer fibre in my new building. I called Telus Loyalty and they told me they would not charge me a cancellation fee because they could not offer the same service in my n...

ksankar1 by Neighbour
  • 1034 Views
  • 2 replies
  • 0 kudos

Resolved! Fibre service in copper

I contacted Telus to ask if they could provide pure fibre in the condominium that I am moving to. I provided the address and the rep said they definitely could provide me fibre and quoted me a price..when I specifically asked if this was the pure fib...

FreddyG by Neighbour
  • 1625 Views
  • 3 replies
  • 0 kudos

Admin password not working - Telus Connect

I am trying to use the Telus Connect app for the first time and have inputted the Admin password on my modem like it asked me to but it keeps saying it is incorrect. Is it possible I could have changed this previously and not remembered? I also input...

Resolved! Copper wire

I had a technician come out to my address yesterday, [mod edit: private info] Vancouver, and he mentioned that copper wire was running into our culdesac and that it should be replaced with fibre optik wiring due to it being very old. We are now exper...

dathomas by Neighbour
  • 2649 Views
  • 7 replies
  • 0 kudos

Resolved! We need to schedule a technician to fix our land-line

Our land-line has stopped working and since we are retired people and don't have a cell phone (no way other than this to book an appointment), I'm hoping we can schedule a technician to fix our issue. Our address is [mod edit: private info]. There is...

Tetzy by Neighbour
  • 1247 Views
  • 1 replies
  • 0 kudos

NAH Modem and 3 Boost Wi-Fi 6

I have the TELUS NAH and 3 Boost Wi-fi 6 (one on each floor) all hard wired via Ethernet. At the moment the 3 boosts are plugged into Port 1 to 3. What is Port 10G and should I be plugging one of thee boosts into that?Thanks

deedesie by Organizer
  • 1625 Views
  • 3 replies
  • 0 kudos
Trending tags
Friendliest neighbours