After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I just moved to a new place and set up 1 Gig home internet with Telus. The fibre comes into the ground floor of our 3-level townhouse, but ideally I'd like to have a wired connection to the second floor, where my home office and NAS will be located a...
We are trying to get ahold of Telus yesterday and today to no avail. Our arborist hit an optic cable that wasn't even 6" in the ground along a tree line. The grinder then pulled approximately 30-40ft of line out. Anyone know of a direct way to get ah...
Hello everyone,I'm curious to know how to escalate an issue beyond an escalation manager? The short version of the story is my partner (Trina) and I are supporting my brother in law (Kevin) who is now a quadriplegic (paralyzed from the shoulders down...
Now heading into day five of an internet outage. Yes, five days of zero internet. And I live in Burnaby, not in the middle of the wilderness! I am trying to connect with clients via online platforms and use my email and the many other things I random...
I apologize, but this is a cry from the heart... Every month I pay money for Telus (home Internet). But for the third month, I can't use it. Every 5-7 minutes - disconnect and no Internet. I don't know how to refuse such Internet. THIS IS A NIGHTMARE...
So how long does it take for me to receive my customer agreement via email bc I’ve yet to receive one and I have the tech coming Monday
I just transferred to TELUS after receiving a call from TELUS with a really good deal, saying they would take care of the installations, cancellation of the SHAW account, cover the cost of the fees for breaking a contract with Shaw.I have yet to hear...
I just got 6 phone calls from someone claiming to be from the Telus promo department offering me 1/2 price on my internet and landline. Is this a real offer or a scam? Thanks for any help.
I have been trying to move my home services for 7 months now. I have been getting the run around from everyone in Telus. Managers won’t return my phone calls. Customer service said they’re sorry for the inconvenience. Dropped calls from agents and no...
