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Is Telus scam me ?

shiyongst
Neighbour

Today, I just called loyalty team to renew my Internet plan.
I even confirmed at the end of the conversation about the price.
That's $70. However, I check it in the agreement.pdf document on My Telus. The price is $73.75.

There are 2 discounts that look very weird like below:
• 24 MO - Internet Loyalty Credit - $30 incl tax* - effective 07/08/2024 to 07/07/2026 -$26.78
• Loyalty Credit - 24 month - $5 incl tax* - effective 07/08/2024 to 07/07/2026 -$4.47
Total Monthly Promotional Price (when all promotions effective) $73.75
Why?
In the text it say -$30 but it only promotion -$26.78.
and -$5 in text becomes -$4.47.

I did check my previous agreement to see (below is old contract information)
• Mobile & Home Fiber Promotion - $10 Off Internet for 24 Months - effective 07/21/2022 to
07/20/2024 -$10.00
$15 Off Internet For 24 Months - effective 07/21/2022 to 07/20/2024 -$15.00
With the previous one, if it say $15 Off, it will -$15.

Don't tell me that I have to call again, wait 30mins for my turn then checking my account again and discuss the issue. And then, I will lose more than 1 hour again.  😓

4 REPLIES 4

jackrabbit000
Ambassador

No surprise there with the prices you got on the agreement .pdf.  The agreement means absolutely nothing.  I’ve been having this exact issue since I renewed 6 months ago and have to call them on every single bill.  Call them and they fix it and give me x$ for Internet, x$ for Telus TV on the next bill and guaranteed 100% and I ask 3 times are you sure?   Next bill  comes different pricing again.  

Oh, thank you for the information. They sent me private message. Hope it will be solve without costing too much time. 😅

TELUS_Support
Community Manager
Community Manager

Hello, we'll send you a private message to discuss further.

I can only reply 1 private message back and it reach the limit. 😥
"You have reached the limit for number of private messages that you can send for now. Please try again later."