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shiyongst
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Joined 2 years ago
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Discrepancy Between Quoted and Agreement Price
Today, I just called loyalty team to renew my Internet plan. I even confirmed at the end of the conversation about the price. That's $70. However, I check it in the agreement.pdf document on My Telus. The price is $73.75. There are 2 discounts that look very weird like below: • 24 MO - Internet Loyalty Credit - $30 incl tax* - effective 07/08/2024 to 07/07/2026 -$26.78 • Loyalty Credit - 24 month - $5 incl tax* - effective 07/08/2024 to 07/07/2026 -$4.47 Total Monthly Promotional Price (when all promotions effective) $73.75 Why? In the text it say -$30 but it only promotion -$26.78. and -$5 in text becomes -$4.47. I did check my previous agreement to see (below is old contract information) • Mobile & Home Fiber Promotion - $10 Off Internet for 24 Months - effective 07/21/2022 to 07/20/2024 -$10.00 • $15 Off Internet For 24 Months - effective 07/21/2022 to 07/20/2024 -$15.00 With the previous one, if it say $15 Off, it will -$15. Don't tell me that I have to call again, wait 30mins for my turn then checking my account again and discuss the issue. And then, I will lose more than 1 hour again. 😓3.3KViews0likes6CommentsCan't reply in private message.
- The link wasn't work. - The private message couldn't send. (reached the limit but I didn't reply anything before that) - My issue was there already a week and still at step 0 to solve the problem. - Is it very hard to get call back from Telus? after we signed for the agreement. After they lied by putting higher price on the agreement and now they didn't want to solve when customer want to discuss again. - Why don't you just ask my phone number then do the callback instead of having to verify my account while your link isn't working.890Views0likes1Comment