After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi, Has anyone encountered this issue when returning their Telus internet equipment after their contract ends? Item was out for delivery on Jul 28 and expected delivery was Jul 30. Status then changed to "Item delayed — stay tuned for updates" today....
Hello Telus - The Calgary (Ogden) Outage for Home Phone / 911 is listed on the Telus Service Status page (https://www.telus.com/en/ab/outages) since July 29, 2024. There are no further updates other than the first one stating: Under investigation, su...
Looking for some guidance here... TELUS Website states all plans over 1.5GB get a 6e router. I signed up for this plan in December and was not given one. Got the total runaround today bu support. 1) Chat advises me to call Loyalty2) I call in, get a ...
Well, here it is July 30, 2024 and today I get an email from Telus stating:"Dear Valued Customer,We want to inform you of an important upcoming change to your TELUS Email powered by Google account that may affect you.Important:If you do not switch to...
Our back alley is being paved this week and today, when the contractor came with its excavator, they ripped of the fibre optic cable that feeds internet to my house. What should I do? Who should I contact to get it fixed? I have no internet at home r...
Some years ago, Telus dug up our street and then our front yard to install Fiber Internet, then they knocked on our door to ask if we want Fiber internet. We declined but are now interested. Now the Telus website says we do not have Fiber available b...
I have 5 routers on my property. 4 are connected via coaxial cable to the modem. They will occasionally all work and then just lose connection to the modem. The one router attached via ethernet cable to the modem continues working. If I unplug and re...
Ten years ago I was thinking of cancelling my land line but changed my mind and decided to keep it because i got that number in 1995 when I landed in Canada. Just sentimental value for me nothing else since I'm using mobile phone for work and communi...
Hi, We have fiber Internet with BA21A booster installed. We dont have smart phone to use TELUS Connect APP. I used to access to old wireless router/booster by IP as 192.168.1.254 through Chrome or IE and enter User ID and PW when prompted. Now using ...
HIi have been calling Telus for over a year about getting Fibre to my townhouse complex. There is PureFibre on all 4 sides of my building, down both sides ot the street, and the streets behind my complex (within 100m). I have tried to fill out the St...
