TELUS Neighbourhood

Zman2k2

I debated about posting this, but it should be known.Some may remember my post HERE. I had a city garbage truck snag the fibre line to my home, and it resulted in a week long frustration-fest with no service. Come the 8th of this month, I open my eb...

Zman2k2

To start, I own a duplex and the fiber lines for either side come from a pole across the street. Friday August 29. What I assume was a city garbage truck comes down my street, and somehow pulls the fiber line off of the one side of the duplex and pa...

Zman2k2

So I’ve been having some issues with our DVR as of late. What happens is after you turn it on, after about 20 min. you will get freezing picture/audio, A/V dropouts which come back within 15 seconds, and the dreaded “This channel has been lost” scre...

Zman2k2 · 04-11-2023

I’ve been having an issue as of late, maybe 6 months or so. My setup is as follows:-optik box/AppleTV in their respective inputs into a Denon AVR-X2400h receiver and out to a Sony X90K TV.The TV and the AppleTV have been changed during the 6 month pe...

Zman2k2 · 02-11-2022

I have had this issue going on 2 months now. I can log into the app, but I cannot access the “Optik TV” menu in the app. It says “There seems to be a problem. Please try again”. I have, multiple times.When I first called in, I was told they were upgr...

Zman2k2

For your landline, do the following. You need the MyTelus app on your cell. 1 - Open the app and sign in2 - On the menu along the bottom, select “services”.3 - Scroll down to “Home Phone”.4 - Select “Manage Call Control”.5 - Turn Call Control on an...

Zman2k2

Definitely interested. I’ve been dealing with this situation for months now, swapped boxes, cables, power supplies, it still happens. I’m so frustrated at this point I’m considering the smokin’ offer I just got from Rogers. Any info to keep me her...

Zman2k2

10g port on the NH20, for me, is the input from the ONT. Port 1 is the bridged port.

Zman2k2

@Lyndajgibson604 Not saying this is the answer, but Telus usually ships with Canada Post. With the recent strike, there is an enormous backlog. Maybe? I know that doesn’t help you in your current situation, maybe ask if they can ship via another c...

Zman2k2

My experience. Seems like all we can do now is air our grievances on a public forum in the hopes of someone in a position of authority can actually do something about it. I wish you well sir.

TELUS Neighbourhood

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User Activity

And to top it off….

A truck, a comedy of errors, and loss of signal.

Optik DVR problems?!?(maybe)

Optik box HDMI-CEC problem, or ghost in the machine?

Problem with MyTelus app.

Re: How can I block the call from 833-390-3721

Re: Optik TV box shows no signal on samsung tv

Re: Bridge mode not working??

Re: Not Satisfied - No new TV box in nearly 2 months

Re: Customer service.