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Zman2k2
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Joined 11 years ago
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Re: How can I block the call from 833-390-3721
For your landline, do the following. You need the MyTelus app on your cell. 1 - Open the app and sign in 2 - On the menu along the bottom, select “services”. 3 - Scroll down to “Home Phone”. 4 - Select “Manage Call Control”. 5 - Turn Call Control on and enter the # in the block list.4.2KViews0likes0CommentsRe: Optik TV box shows no signal on samsung tv
Definitely interested. I’ve been dealing with this situation for months now, swapped boxes, cables, power supplies, it still happens. I’m so frustrated at this point I’m considering the smokin’ offer I just got from Rogers. Any info to keep me here?2.9KViews1like0CommentsRe: Not Satisfied - No new TV box in nearly 2 months
Lyndajgibson604 Not saying this is the answer, but Telus usually ships with Canada Post. With the recent strike, there is an enormous backlog. Maybe? I know that doesn’t help you in your current situation, maybe ask if they can ship via another carrier?1.7KViews0likes4CommentsAnd to top it off….
I debated about posting this, but it should be known. Some may remember my post HERE. I had a city garbage truck snag the fibre line to my home, and it resulted in a week long frustration-fest with no service. Come the 8th of this month, I open my ebill to find a charge of $175 added on this month. Say what!?!? So apparently, it’s a thing for Telus to charge for technician time when they come and make repairs. Not really sure what I could have done to avoid these repairs, as I said, a city truck ripped the line off the side of my house. I also don’t remember being told this is a charge, but I can see why. If you refuse the charge, you continue with no service BUT you’re still charged the monthly bill. If, by some chance, you want to, oh I don’t know, USE the service you’re paying for, Telus will slip this little beauty on your bill. Gotta up the profit’s somehow. I can count on one FINGER the number of service calls I’ve had in my 23+ years with Telus. If this is how you treat a loyal, never missed a payment customer of 23+ years, what do you do to the new people?!? Just WOW! Looks like I’m wrapping it up with Telus after 24 years. Then, I’m a cloud of smoke heading out the door.Solved1KViews0likes1CommentA truck, a comedy of errors, and loss of signal.
To start, I own a duplex and the fiber lines for either side come from a pole across the street. Friday August 29. What I assume was a city garbage truck comes down my street, and somehow pulls the fiber line off of the one side of the duplex and partially damages the fiber line coming to my side, causing slowed internet, drops in signal, choppy TV and static on the phone line. The other side of my duplex is currently unoccupied (that's important.) I call Telus around 11am, and arrange for a tech to come and restring the line for the other side, and fix the line for my side. Arrangements are made for Monday September 2 at 8-9am. Monday September 2. Two days of really slow and awful signal, I'm ready to have this fixed. I'm up early on the holiday Monday, and wait for the tech to contact me, as per the appointment text I received 2 days prior, to let me know he's on the way. Nothing. Okay, maybe something came up. I was home all day, and no one came. That's one wasted day. I don't call right away, because I don't want to take my annoyance out on the call center person, this isn't they're fault. Tuesday September 3. I phone the call center, and ask why I didn't see a tech for the appointment I made. I was told, after some questioning, that the tech came on Monday around 2-3pm, and determined that the broken line doesn't need fixing because "there is no signal on it", and my line was "good enough". I'm getting hot, so I ask for another appointment, and have arranged for Friday September 6. I also ask to speak to "Loyalty". I am transferred as asked, however, after around 10 minutes on hold, the call is dropped. Yeah. Thursday September 5, I phone in again, because another truck has come down my street, and pulled the line to my side of the duplex off the wall. Yes, you remember correctly, the line the Monday tech said was "good enough" is now coiled on my front lawn. I arrange for an appointment for 1-3pm for tomorrow September 6, and ask to speak to "Loyalty" again. After around 20 minutes on hold, the call is dropped AGAIN!! Friday September 6, I am hopeful that today, my situation will be resolved. I wait for 1-3 to come. I get a call at 11am (YAY!) and he arrives 10 minutes later, without a ladder! Stunned that there's a fiber cable laying on my front lawn and another coiled at the base of the pole across the street, he states the obvious, "I don't have a ladder, so there's nothing that I can do." But he spends about 20 minutes on the phone, and before he leaves, assures me that someone will come in the next 30 minutes to an hour and fix the problem. So, yes, I wait again. My waiting all day goes into the night, and no one comes. I phone Telus (AGAIN!), this time annoyed and, unfortunately, take some frustration out on the call center employee. Rolf, to his credit, remained calm and arranged another appointment for me on Saturday September 7, again for 1-3. Saturday September 7, I wake up to a text from Telus, that "due to unexpected circumstances, the technician is delayed, and will arrive sometime before 5pm." Awesome! Another day left sitting around the house with no fiber signal, waiting for the POSSIBILITY someone will show up. Forgive me, at this point I'm skeptical. At 4pm, a Telus truck rolls up, and parks. I get a little excited, there's 2 ladders!! The technician, Karim, listens to what has happened, sees the 2 fiber lines and 1 copper line, coiled at the base of the pole across the street, or on my front lawn. He gets to work, and boy does he work. He seems to me to be a very conscientious person, because he climbs up the ladder to examine the distribution node on it. He said later, there was some damage to other peoples' lines as well, so he fixed them too. Not only that, but he made sure there is NO WAY the line will be pulled down again, I'm impressed. He also explains that without signal going to a house, there's no need to run a line to that side of the duplex. Understood, no line to the unoccupied side of my duplex. He finishes, and comes in my house to run checks to make sure my service is back, and to no ones surprise, IT IS! Karim is my hero, in that he did ALL that he did, and didn't leave my house until 8:30pm. Yup, that's 4.5 hours! However, after all that, I still find myself underwhelmed. I can't believe that it took multiple phone calls, 3 of my days wasted, multiple no-show techs, and 2 dropped calls to get this fixed. That's some really poor customer service Telus. I've been with Telus for over 20 years, and now, I'm somewhat disillusioned. I find myself looking over to the other side of the fence, to the competitor, to see if service can or would be any better. I see offerings are the same, and in my opinion, better with the competitor. I hope this doesn't fall on deaf ears, if for at least giving Karim some recognition, but something needs to be done. I've noticed over the years the problems are getting worse, and are becoming systemic. Telus, please, do better.1.5KViews0likes1Comment