Internet & Home Phone
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Telus gauging on billing cancellations

I am hoping you can help me resolve a nearly $700 billing dispute with Telus . Here is the situation. I have two houses; one is my primary residence and the other I rent as a BnB. I had separate accounts with Telus for each property. For my primary r...

Call control not blocking blocked number

I have call control. I have blocked a specific number. It shows on my call list as being blocked on numerous occasions. This morning I received a call from the blocked number and spoke to the person calling. The number is still listed on my blocked n...

mumpeg by Neighbour
  • 1034 Views
  • 3 replies
  • 0 kudos

They keep taking away my discount

I have called Telus 4 separate times trying to get them to give me the phone plan they promised me back in September. I've been charged hundreds of extra dollars than I was supposed to be. I NEVER would have taken the deal they offered if it wasn't s...

Chloe1 by Neighbour
  • 683 Views
  • 1 replies
  • 0 kudos

Resolved! Fibre optics apartment complex

Hi, hoping someone can provide some guidance.My mom who lives in an apartment complex was recently told she would need to switch to fibre optics or lose connection.The tech has come out 3 times now for various different issues he didn’t realise he ne...

Marg5 by Neighbour
  • 1540 Views
  • 3 replies
  • 0 kudos

Amazing tech

I have had the best experience with a telus technician recently. He has been so amazing contacting all the residents in our little rural cottage community to tell us Telus was bringing fibre optic to our area. He not only organized a great package fo...

amk by Friendly Neighbour
  • 680 Views
  • 1 replies
  • 2 kudos

Call Control

My Call control now has a long dead air lag time. After my home line rings from a new caller using the call through number prompt, there is a long dead air gap…up to 5 seconds…before the connection activates. I find myself saying ‘hello’ several time...

GPP by Neighbour
  • 932 Views
  • 2 replies
  • 0 kudos

Telus Connect Application Issue

Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my phone OS & try to install it on my tablet, but there i...

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