Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1831 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14561 Views
  • 65 replies
  • 2 kudos

Forced landline forfeiture

In the event of a natural disaster, landline copper can be powered indefinitely via batteries and a backup generator from the central office (CO). As a previous member of the provincial PEP (Provincial Emergency Preparedness) team, I take this very s...

zzyzyman by Neighbour
  • 1926 Views
  • 8 replies
  • 0 kudos

My Wi-Fi App Notification

Greetings, I tried posting here, but the forum is giving an error message, so I posted it in Reddit instead: https://www.reddit.com/r/telus/comments/lrpfmv/my_wifi_app_notification/ Shane.

Shane by Leader
  • 716 Views
  • 2 replies
  • 0 kudos

Help in removing an Alcatel-Lucent ONT

Hi there, Telus had installed this terminal when I first signed up for their fiber services. It is located in a small network cabinet where all the the drops terminate, pictured below: I need to move this device down by about 3 inches to make room fo...

und3rOath_0-1614204596161.png
und3rOath by Just Moved In
  • 651 Views
  • 2 replies
  • 0 kudos

My Wi-Fi app issue with home Wi-Fi

My Wi-Fi app is showing I'm not connected to my home Wi-Fi.When opening the app, I can no longer see my boosters. The only option there is to 'add booster'When clicking on that i get the message:"This feature is only available when you're connected t...

BartF by Just Moved In
  • 612 Views
  • 1 replies
  • 0 kudos

Boost Wi-Fi with T3200m in other room

I have Telus Fibre and my ONT and T3200M router/modem are located in my Family Room where my main TV is located. The Optik PVR is ethernet connected. The Wifi is poor in the living room, and I am thinking about getting a Boost WiFi to help fix that. ...

KB123 by Connector
  • 489 Views
  • 1 replies
  • 0 kudos