Internet & Home Phone
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Bad Solving Technical Issues

I am frustrated right now with Telus, and I just want to cancel the contract with them as soon as possible. The thing is today is the 3rd appointment to re-install the moved service so far. And nothing has been installed nor fixed. The 2 last visits,...

Misled into late fees

This is what I see when I logged into mytelus. I assumed that I had paid off my bill but I have gotten emails on late fees. Later on when I click view bill, then I could see the correct amount owing. I don't care too much about the late fees in this ...


Google Home Assistant

Hello all, I have a weird problem, I have a google nest at home that worked perfectly, now that Telus have upgraded me to fiber and swapped out all equipment, router and WIFI points, It takes Google three to four times to connect and get me answers t...

Telus never cancelled

Hello TELUS Forums,I am here posting about an issue I've recently came across. After checking my statements for the past few months I've realized that Shaw was still charging me for a service I was not using. Approximately 4 months now. After speakin...

Moving from Gigabit to DSL 75!?

I am moving a few blocks from my current location into a different complex, and unfortunately the place I'm moving to does not have the gigabit fibre service. I was told by the call centre that all I can get is DSL 75 although if I look up my new add...

zzip7 by Neighbour
  • 3 replies
  • 0 kudos

T3200m as WAP

I recently upgraded to Gigabit Fibre with the network hub and separate trash can WiFi6 router to replace the T3200m. Can I use the old T3200m as a WAP? When I connect it to the network using the WAN port I get a green light for Internet and WiFi and ...

djmatz by Just Moved In
  • 2 replies
  • 0 kudos

Poor User Account system and Customer Support

I've been having some issues with Telus lately unfortunately.Firstly, my login email address was change to something which is not my email address.Secondly, that was fixed but then the support rep unlinked my mobility account from my account - I'm no...

Will_ash by Neighbour
  • 6 replies
  • 0 kudos
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