Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Can I use a 3rd party router while I wait for the Wifi Hub?

I have recently ordered a 1Gig Purefiber Internet connection for my condo.There are no other services attached and I intent to use only the Internet service with Telus.As per Telus there have been some issues recently with their shipping of the WiFi ...

vits555 by Neighbour
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Resolved! Splitting Moca connection from T3200m modem

Hi, I currently have a T3200M modem located in my basement. This is also where my patch panel is located. I would like to hardwire my two optik tv boxes to the modem. The issue is the two tv boxes are both in a spot where it is not close to an ethern...

hng12 by Neighbour
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  • 4 replies
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My land line is saying "out of service"

Long time contract customer with excellent credit rating and no overdue account problems. Bill was due on Friday. Sometime this afternoon our home phone (land line) was placed out of service. When I call my number there is a message that our number i...

Kento77 by Friendly Neighbour
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  • 2 replies
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Equipment Provided

Hello, I am having Telus internet (1.5G) installed in my home later this month. I got the internet and a TV package and some cameras. My question is this - what equipment do they provide for the installation? I have searched and found ActionTec to be...

Why does Lower Mount Royal (Calgary) not yet Telus Fiber?

I'm wondering if anyone knows Lower Mount Royal in Calgary does not yet Telus Fiber installed? Upper Mount Royal installed Fiber 1-2 years ago and the immediate community beside (Beltline) also have Telus Fiber. The distribution network building is l...

DTelus by Neighbour
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  • 3 replies
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Resolved! Copper to Fibre Migration Problems

I have been bombarded with phone calls, letters, emails, and texts saying my neighbourhood has received a service upgrade from the copper network to the PureFibre Network, and the copper network in my neighbourhood is being retired. The Migration Tea...

kvan by Organizer
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  • 5 replies
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Graffiti on telus boxes

How do I get this telus boxes painted? I have reported it several times and the graffiti just increases! 3868 Shelbourne Street in Victoria

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