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renzi829

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Joined 4 years ago

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Re: Remove an anchor cable of the utility pole
It's confirmed a unitility pole owned by Telus. There are around 10 poles in our back lane providing internet and telephone to the community. This one is the only one with an anchor cable, and it's not in the begining or at the end of this series poles. According to my constructor's opionion, this pole is once in a shaky condition, so the repair person do an easy job - add an anchor cable. No, it comes to be a big issue for me...
4 years ago Place Home Services
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Re: Remove an anchor cable of the utility pole
The hot line assitant ask me to wait. The answer is basically as this: they can do nothing but create a ticket, now the ticket is created, so nothing else they can do. And, they don't know the status of the ticket...
4 years ago Place Home Services
11KViews
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Re: Remove an anchor cable of the utility pole
Thank you for your suggestion. Before I call Telus, I do contact the city. And, they ask me to call Telus to solve this issue...
4 years ago Place Home Services
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Re: Remove an anchor cable of the utility pole
I have called in, but the answer is that nothing they can do but wait... Looks I have to wait for another several weeks to see if any action will be taken by Telus...
4 years ago Place Home Services
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Re: Remove an anchor cable of the utility pole
Hi, Dimo-X: It's confirmed that this is a Telus' unitily pole. City planner and BC Hydro both confirmed that it's Telus' responsibility to repair it with a different solution rather than using an anchor cable blocking the house drive way in the back lane.
4 years ago Place Home Services
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4Comments
Re: Remove an anchor cable of the utility pole
Hi, Fisherguy: Thanks a lot for your kind reply. I first contacted technical support team, after weeks waiting, he said it should be pole repair team's job. Then I called Telus again and created a new ticket. The pole repair team came and said it's also not their job, they would transfer to pole construction department. Weeks passed again, no one contacts me and I don't know what to do. Called Telus again and the answer is: 'nothing they can do, but waiting'. So sad. What should I do?
4 years ago Place Home Services
11KViews
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2Comments
Remove an anchor cable of the utility pole
There is an anchor cable of the Telus' utility pole infront of my new coach house. The city ask me to contact Telus to remove it through strenghen the utility pole with a better solution. The Telus local technician says it's not his business. He will talk to his boss and transfer the job to other department. There is no feedback and action taken after that. What should I do? I have invest huge to build a new coach house but the entire project is stopped by this cable infront of my coach house. More over, there is more than ten utility poles in our back lane. The one close to my house is the only one with an anchor cable. And, this one is not the first unitily pole nor the last one. What should I do?
4 years ago Place Home Services
11KViews
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15Comments