Internet & Home Phone
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Cell Phone return problem

Hi, I have recently changed my cell phone plan and phone, going from Telus to Koodo because my contract was almost over (july 9th I think). The process was smooth and they told me in store that I had 1 month to return my phone at any telus location (...

Why Can't Telus Take Proper Notes

It's so typical of Telus to say one thing and not follow through. To think I was going to give Telus another chance and they go and pull the same crap. They made me a great offer but I think this might be deceptive and might end up paying more.

AmpV by Neighbour
  • 530 Views
  • 3 replies
  • 0 kudos

issue with the wifi ever since june

so ever since june i saw another member here had issues with their telus internet in the same area port coquitlam where wifi was choppy and the app is saying some features are not available or something which i had the exact same issue. that part see...

cybuster by Neighbour
  • 367 Views
  • 1 replies
  • 0 kudos

credits for switching from Shaw

When I switched from Shaw to Telus, the Telus salesperson said a credit for the cancellation fee would be applied. I did get one but not for the full amount--the amount should be $90 more. How do I go about getting the adjustment?

telusnw by Neighbour
  • 349 Views
  • 1 replies
  • 0 kudos

The worst customer service

Someone help. I have never had such awful and useless customer service. This past month a have spent hours and hours trying to get help in 2 simple issues. I get almost weekly calls from Telus to harass me about new services, etc. but when it comes t...

RondG by Neighbour
  • 1300 Views
  • 7 replies
  • 1 kudos
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