Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Telus connect app?

In Ontario. Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't. It either says my internet isn't setup or it picks up my home security router ins...

robertag by Friendly Neighbour
  • 1716 Views
  • 11 replies
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Outrageous bill after migration to Fibre

It took over a month and 14 customer reps + a technician to migrate to Fibre (in the process, they managed to disconnect my home phone for 3 weeks, too). I was ready to quit then, but I decided to give a chance after one customer rep seemed to have r...

KMNI by Neighbour
  • 372 Views
  • 1 replies
  • 0 kudos

Internet "upgrade" potential scam?

Hi, I've been getting calls from "Fibre Support" for the past week or so, no voicemails sent, and finally picked up to ask what they wanted, they claim that I could get fibre for 65$ a month, and I got an email "confirming" what was discussed from te...

Complaint about Internet Service

We moved house end of July and brought our old modem along (as per Telus). Had some issues getting it up & running, but we did in the end. We started noticing that the internet would drop and lag. On 27th November, I call Tech Support and spend an ho...

EHerm by Neighbour
  • 412 Views
  • 1 replies
  • 0 kudos

Non functioning Telus app

Any word on why the Telus app doesn’t work anymore? I posted this before but can’t repond to nighthawk because I can’t verify my email thru the Telus app.

Cathop by Organizer
  • 270 Views
  • 1 replies
  • 0 kudos

TELUS PureFibre

I live in a condo and have had pure fibre installed all the way up to my unit door. They've even drilled a hole through the top, over my front door from the hallway into my unit in preparation for the final install inside my unit. A few units have ha...

BoonSwag by Neighbour
  • 423 Views
  • 1 replies
  • 0 kudos

AirPlay stopped working

Mac user. Telus Internet installed about 6 months ago. Apple TV's on all three televisions. Airplay, to push the signal from the laptop to the TV used to work great. All on same network. Now, Screen Mirroring to the television doesn't work on any lap...

MaryB by Neighbour
  • 337 Views
  • 1 replies
  • 0 kudos
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