Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Slow internet

I have Telus pure fiber 300 but consistently get download speeds of 80 over the last few months. No way to contact telus over the phone. Useless customer support. I'm wired in to the internet. I need to talk to a real person but can find a way to do ...

Resolved! Connect App

I Open Telus Connect. I was Logged out. It Wouldn't accept password. Changed password. Now Telus Connect says NOT on home wifi. Have done all trouble shooting. Why does this app keep dropping for me

Mam by Organizer
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  • 3 replies
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smart hub

Just received a smart hub but don't know the purpose of it. Is it supposed to replace my router or work in conjunction with it?

snappyty by Friendly Neighbour
  • 1365 Views
  • 12 replies
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ZTE mf279t Wrong location

I've had issues in the past with my smarthub thinking im in a different region randomly, but now it seems to be stuck 400 kms away and has increased my latency drastically. Is there a way to force a location refresh, or something like that?I've tried...

Resolved! TP-Link Deco AX3000 WiFi 6 Mesh System

Thinking of replacing my existing T3200M router plus 3 Arcadyan extenders with a TP-Link Mesh system. My wifi network has been showing some flakiness of late and I'm thinking it's time to move on. I use Optik TV plus but without any Telus custom boxe...

bskitmor by Advisor
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  • 15 replies
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Why is it so bad??

My wireless internet barely works. I have to toggle my internet on and off on my phone every 5 seconds to load anything. Downloading anything or watching anything is an impossible task. I am going to throw this garbage router off the balcony. A hundr...

Sy1 by Neighbour
  • 434 Views
  • 1 replies
  • 0 kudos

RE: Billing for no Services

After more than 15 years with Telus I finally decided to switch providers due to the utter lack of customer service - any company that is fine with their clients waiting hours on hold on the phone needs to rethink their business model. Warning to all...

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