I have contacted the call center three times, the retention team twice, I've stopped in at the telus store at the Vernon vernon village green mall, I have had two different escalation managers try to contact me while I was at work and could not answer immediately, I left those those managers several return messages each and they could not answer my calls. I've contacted the door salesman who sold me the new contract telus Fibre internet and promised the cancelation of the hub in exchange. I've contacted the tech who came to my house and took the hub box but was unable to get ahold of him and he has not yet returned my call.
I am available all day Tuesday if I could get a call back that would be wonderful from someone who can help me with this dilemma. I currently have two internet contracts and have been told by the call center that I cannot keep the Fibre optic and must keep hub however the tech took my hub equipment. I want to keep the Fibre optic because its a much better service that actually works all the time and I want to have my hub contract cancelled as promised by the door salesman.
I am being told no and im very confused. Everyone at telus i have dealt with so far tell me they have no power to change anything for me. Please understand my frustration in all of this.
