Forum Discussion
TELUS TV+ app not showing recording info from TELUS TV Digital Box
Recently I upgraded from my TELUS PVR to the TELUS Digital Box. A few days later, the recordings and schedules from the PVR were copied to the cloud and made accessible on the Digital Box. Going forward, I have made new recordings and scheduled future recordings from the Digital Box.
However, on my Android tablet and smart phone, the TELUS TV+ app displays the message "no recorded content" under the Recorded tab. Under the Scheduled tab, there are no entries shown for recording single shows. There are several entries for recording series but they all show the recording time as 4PM and the message "No episodes available in the next 12 days".
I have reset the Digital Box a couple of times. On my Android devices, I deleted the cache and data before uninstalling the TELUS TV+ app and re-installing it. I have done this multiple times without success.
Does anyone have any ideas on how to get the TELUS TV+ app on my Android devices to reflect the same recording information that's showing on the Digital Box?
2 Replies
Have contacted tech support and not getting very far to this point. They seem to be focusing on the digital boxes even though I have told them the digital boxes are handling recordings just fine, as far as I can tell from my TV. The problem is that the TELUS TV+ app is supposed to mirror the recording info that the digital boxes show me on my TV but it is not. I'll keep working with them and hopefully get it fixed soon. I'll post here any final answers they provide me.
TELUS_SupportOfficial Support Team
With the upgrade to the TELUS Digital Box, your recordings are now stored in the cloud rather than locally on the PVR. Cloud recordings are automatically removed after 90 days, and availability in the TELUS TV+ app depends on what is currently retained in cloud storage. It’s important to make sure the old PVR hardware is completely unplugged (power and connections), as leaving legacy equipment connected can cause syncing and display issues between the Digital Box and the TELUS TV+ app. If the recordings you’re looking for are older than 90 days, they may no longer appear in the app. New recordings should show up once they’ve fully synced to the cloud, though there can sometimes be a short delay.
If you’re still not seeing recent recordings or scheduled content after confirming the old hardware is unplugged, please contact tech support at support.telus.com/home-expert-sm
