After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have had PureFibre 3 Gigabit Internet for some time and am not able to get more than 1.3 GB speed when connected directly to the fibre 10G port. Calling technical service I was told that this is the best I can expect out of the PureFibre 3 Gigabit ...
I just upgraded from the 1 to 3Gbps internet plan due to the black Friday deals and my existing discount terms going away. The Telus technician replaced the Actiontec T3200/Alcatel-Lucent ONT equipment with an Arcadyan NH20A Network access hub and a ...
Back at the beginning of November signed up for some new Telus services. Among the new services I signed up for, Stream+ was one of them. I received the "trial" but have not been able to use it or access it at all. Where my subscriptions should be sh...
I've been with TELUS for almost 2 years, and I have the NAH + Boost 2.0 + Airties AP (Wifi plus). On the TELUS connect app I do not see the Airties AP, and every device connected to my network shows up as connected via Ethernet, even when it's on Wif...
There is a cement cover for below ground utility access, the cement is stamped BCT, on the edge of my property. The cement cover is broken and a good size hole has formed. After speaking with the city regarding a broken sewer cover, they informed me ...
I got a security, phone, and internet package with Telus and Start. The security drops for no reason and has to be reset frequently. When it is reconnected to the internet, the internet drops. When the power goes out, the internet won't come back on ...
Telus You suck!I am trying to renew my internet service after the 2 year contract expired. We also have basic cable which I never use and want to eliminate. It is impossible to do this online, and the phone number for support is very well hidden. I e...
Why hasn’t Telus come to Toronto and set up shop to sell there home phone and high speed fiber optic internet service ? I live in a condo in Toronto, and there have been 1/2 dozen companies setting up a small booth for a week (different times in the ...
I have been trying to get help with my home services since November 4th. I have escalated it to the escalation team. The level 1 did not even read the notes on my file and could not understand what I needed. I asked to speak to a supervisor who was g...
I'm from Ontario and I have wireless home phone service from Telus. I decided to go with the different provider and take my number with me. How do I port out my number from Telus if my ZTE device is not able to receive any port out confirmation messa...
