Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Bypass Telus ONT/router with SFP in own router

Some claim this will work, others say it has problems and wont.Let's say your default fiber setup is a Telus optical SFP transceiver attached to the T3200M/other.Unplug the SFP and plug it into your own SFP capable router, or into a media converter a...

Titanium by Organizer
  • 3 replies
  • 0 kudos

Being charged after cancel service

I had made a phone call to cancel my home internet service and the service should end on 12 April which is the end of my billing cycle. However, recently I have just received an e.bill charging me another $47.08 for the period of April 13 - May 12 wh...

chon by Just Moved In
  • 1 replies
  • 0 kudos

Service down grade

I'm moving into a new place, I contacted telus about moving service and received a call today about it. I was told that the service I currently have which is faster purefibre gigabit internet is not available where I'm moving to. I currently have 940...

dmale248 by Just Moved In
  • 1 replies
  • 0 kudos

Lost IPv6 Address

My IPv6 was working fine since last year, but starting last week, I suddenly lost IPv6 connection (0/10 at I've tried to contact customer service, a technician also helped on site, but no one could solve the issue. I'm using T...

wifi 6 - smart bulbs

I have PureFibre with Wi-Fi 6 equipment. I'm no longer able to select 2.4 GHz or 5 GHz on my devices as the only choice showing on devices is the name I gave my network, without GHz information. I called tech support because my smart lightbulbs won't...

Resolved! Cannot connect to some website using home internet

HiI have weird issue with my home internet, Telus Purefiber GigThis never happened before, until today.I cannot connect to some websites, legitimate website for business and school.I getERR_CONNECTION_TIMED_OUTIf I turn off wifi and use mobile data o...

kkim604 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Telus Scam

Hi,I got a call today from a sales agent saying they are from Telus, and they are running promotion to switch internet and mobility . The promotion deals for 2 year contract. They said they will pay for contract cancellation fees for Shaw. I am a cus...

Saadhuss by Just Moved In
  • 1 replies
  • 0 kudos
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