Internet & Home Phone
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Horrible Experience

On Dec 22 my mother passed away and on the 24th I called to cancel her cell phone, home phone and HS.I had to talk to 4 agents and spend about 3 hours to achieve this goal. the first agent disconnect my cell phone instead of my mother’s cell phone. I...

Resolved! can i replace my modem?

Hi Im 14 (so i dont know that much about fiber)I have a server at home that I would like to use as a "ONT"/"router" could I replace the TELUS "wifi hub" with my server?(in other words use my own material instead of TELUS material) thanks for the repl...

I don't seem to have service...

I'm a new customer and I had service for a bit while the technician that installed was still here but after that no more.So I logged into the Network Access Hub and found this diagram Do you know what do I need to do to have service - Internet connec...

Screenshot 2024-01-08 211903.png

Rotary Dial Phone

I have a 1970's Palco made in Canada black rotary dial phone with 6 wires coming out of the original black cord: black blue red green yellow and white. Does anyone know how to connect/convert this so I can use it with a modern telephone jack in the w...

Port forwarding not working T3200M

I have looked through posts but I am having issues getting my ports to forward, Port: 8766, 27016 and 9700 They are just staying closed, I have done both it for both TCP and UDP for the device I am using. Are these ports blocked? My firewall on my ro...

Resolved! WiFi6 slow speeds on Xbox One S

My Xbox One S Wifi download/upload speeds seem to be limited to ~20MB/s. These results are based on the Xbox test measurements. I have a 1 GB plan and recently had Wifi6 installed with the following equipment (according to Telus My Connect): Modem (N...

YLWGuy by Friendly Neighbour
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  • 4 replies
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imac desktop known issues

i have an iMac desktop, and have a fiber TELUS WIFI hub, when i connect my iMac on hotspot from my mobile phone it does let me browse, but when i hardwired my desktop directly to my hub, it say's I'm connected but i cant browse to anything, did try l...

berbma2 by TELUS Team Member
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  • 7 replies
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Is this a scam?

I got a phone call from a smart cell sales representative who are giving me a great offer from Telus.They sent me an email with the quote from [email protected] this a legitimate Telus email or am I being scammed? The offer seems too good t...

Nabilt92 by Just Moved In
  • 642 Views
  • 1 replies
  • 0 kudos

TELUS TV Digital Box - no caller ID

Hiwe just switched over from the Telus Optic TV box to the new TELUS TV Digital Box. We have a home phone and used to be able to see whos calling appear on the tv screen. Now that we have the new TELUS TV Digital Box we no longer see the caller ID sh...

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