After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Twice the week before last my home connection went down for at least 1.5 hrs each time. Yesterday, while chatting with the help line about another issue it went down again for just over 2 hrs. Insisted on someone coming out and when he left this morn...
When I signed up for Pure Fibre it was to include Wifi Plus in my plan.However upon calling Telus for support, the agent said that Wifi Plus is not noted in my account. I called back another time with proof of the order, and this time the agent said ...
Hello, we have moved to a new apartment, we have informed our new address, they tried to contact us via the hotline, but unfortunately our English is still bad(((. Therefore, we need one of the employees who speaks Ukrainian or Russian, otherwise we ...
Our building decided to go fibre optic. Telus's contractor has been out twice but has been unable to install it. I was told that they could pair it with our copper wire but in over 2 months, I cannot get any answers re how to get this done, when our ...
We signed up for Telus Internet and home security. A technician was supposed to come to our place to set up the equipment. He did not show up to the first appointment.I requested another appointment which was set for two days later. I stayed home (us...
@ Disappointed in my new hub. I have been with Telus for over 30 years1. It needs two electrical plug-ins to work,2. Is 2 pieces which the tech said one is booster(?), which I apparently don't need as I have good reception in my house and he did not ...
I've moved countries and couldn't bring my 4 bay Synology with me. I didn't think to set it up at my parents' house so I could access it remotely, which I'll do when I next go back home for a visit, but that won't be for at least another 6 months. In...
I heard about and wanted to confirm that Telus is making an elderly woman with mobility and health issues wait 5 days before restoring her home phone service which is required for medic alert to work? As a member of the family this is quite concernin...
How can I upload or downlodl 10GB of data when none of my devices are offline. I shut everything down for over 12 hours and check my usage once back online and it showed that I either had uploaded or downloaded 10 GB of data. Sorry but that doesn't m...
There is a low pitched sound/vibrations coming from the Telus building 507 Judah Street in Victoria BC. I don't know who in Telus to contact to complain. I don't know if it would help if I did know where to direct my complaint, but their switching st...
