After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hello Everyone,I got an phone call recently with an email regarding a "promotion/discount". Was wondering if anyone else had 587-812-8188 with an email from someone named max ([email protected].) Extremely suspicious of this. They had asked Dri...
I'm trying to cancel my service but haven't been called back. This is the third day of trying. Sometimes Telus would rather keep me on hold for hours listening to the same horrible music or offer a call back but I don't get a call back. The online fu...
Please remove this graffiti on your equipment. Ongoing issue so it may help to graphic wrap the boxes. Location: West side Pipeline Road north of Lincoln in Coquitlam, BC Thank you
I am looking at possibly getting the Telus Smart Hub for our cabin. I am wondering if anyone has tried this in an unheated setting. We winterize our cabin for the winter and the heat is turned off. Given that temps here can reach -40 the odd day I wa...
I have Internet 75 with Telus and it is the fastest I can get as fibre is not in my area yet. The speed has always been a bit off and after running speed tests I'm getting 35 download and 10 upload consistently. Which is less than half of the 75. I h...
Hi Community,I recently switched from Shaw to Telus and ran into an issue with my Hikvision NVR setup. Here's my current setup: Connection Layout:Telus Network Access Hub ModemEthernet wall jackNetwork switchEthernet wall jacks in other rooms:Port 1:...
Why is it impossible to get a hold of an actual agent over the phone? I want to discuss a billing issue and cancel a service and I've waited hours without anyone picking up. The online chat sends me a text saying someone will be in touch and that als...
Hello, my cousin just moved houses and brought his UniFi UDM and 2x APs with him. New house (Ontario) has Telus pure fiber and gave him a NH20 and a trashcan looking router/AP. We got into the nh20 and bridged the 10g port but plugging that port into...
just got off a long and frustrating call with telus tech support. I sent my husband a google doc today and when he got the email, first it said “my email address was outside of his organization” and then when he went to open the doc, it said he didn’...
Am a new Telus fiber inet client. From first day, the bluetooth signal to Optik TV boxes randomly disconnects. Happens numerous times an hour on each of 3 boxes. Telus sent me 2 new boxes after I spent 3 hours on the phone being passed around between...
