User Profile
Confused11
Neighbour
Joined 12 months ago
User Widgets
Contributions
Re: Frustrated with Service and Billing Issues – Contract Not Honored
I'm sorry this happened to you and I can relate to your frustration. I've just had a similar experience where TELUS also did not honor their terms when it was explicitly written on my new and modified contract. Such a shame that they try to deceive their customers.1.5KViews0likes0CommentsNOT honoring "Buyer's Right to Cancel" - be careful!!
Hello, I previously had a 2 year internet contract with TELUS that ended in December and was charged the month to month charge. Because that was more expensive, I decided to purchase a new contract with their Purefibre 1.5g instead of the previous 1g- with the caveat on their website and in the email that I received saying, "you may cancel this contract until 10days after you receive a copy of the contract." I just got off with customer service and was told this does not apply to me because it is technically not a "new" service. Why then would you(TELUS) have that on your website or on the email of my new/modified contract?? How deceiving!! At least be transparent. Has anyone else had this issue?649Views0likes1Comment