Hi Telus Community,
I’m reaching out here because I’ve been facing ongoing issues with my Telus account, and I’m incredibly frustrated with how things have been handled.
Here’s my story:
- I signed up for a two-year term and agreed to specific credits and discounts as part of my plan.
- The next month, I had to call in to fix issues with the setup. While some issues were resolved, my internet still didn’t work.
- A technician had to come to my home to reset services via the backend. This reset my account and wiped out all the original credits and discounts.
- When I called customer service to get this corrected, I was told they couldn’t restore the credits and discounts. I was transferred to the Loyalty team, who then said they also couldn’t honor the original deal.
- The Loyalty team backed out of the agreed-upon deal, despite the fact that I was already two months into the contract.
I feel stuck and unsupported. I signed up for a deal in good faith, expecting Telus to honor the terms of our agreement. Instead, I’ve faced technical issues, billing errors, and a lack of accountability.
Has anyone else experienced something like this? How did you get it resolved?
I’m hoping someone from Telus can help me restore the original terms of my contract and ensure my account is accurate moving forward. This has been such a frustrating experience.
Thanks in advance for any advice or assistance!
